IVSAN CHOWDHURY

Upper Darby

Summary

Detail-oriented with a strong foundation in data management, SQL, and Python. Experienced in overseeing high-volume onboarding in the healthcare sector and managing complex customer operations for leading D2C brands. Adept at bridging the gap between technical database design and front-end business operations.

Overview

years of professional experience

Work History

Keyholder

TRUE CLASSIC

10.2025 - Current

Managed inventory replenishment cycles, ensuring the sales floor remained fully stocked and visually aligned with corporate merchandising standards.
Facilitated a quality checkout experience during peak mall hours, maintaining high accuracy in POS system operations.
Utilized product knowledge to educate customers on the "True Classic Fit"

Onboarding Data Specialist

YOU FIRST HOME CARE

11.2024 - Current

Direct the data entry and digital migration of personnel records, ensuring 100% compliance with healthcare regulatory standards for new hires.
Reviewed employee documentation within the HRIS for state healthcare standards
Remote

Customer Experience Representative

KIZIK

11.2024 - 10.2025

Coordinated with the management team to optimize back-of-house organization
Mentored new seasonal hires on the brand and the unique technical aspects of the proprietary "Step-in" technology.
Utilized POS systems for customer purchases, both in store and through our company online website

Team Member

CHICK-FIL-A

08.2023 - 08.2024

Executed high-speed service operations in a fast-paced environment, consistently meeting performance metrics for accuracy and efficiency.

Education

B.S. - Data Sciences, Engineering

PENN STATE UNIVERSITY

University Park, PA

05-2028

Skills

Data & Programming: Python, SQL (DDL/DML), Database Design (ER Diagrams), and Excel
Software & Operations: Microsoft Office 365, CRM Tools (Shopify), Data Entry, Onboarding Compliance
Core Competencies: Data Integrity, Relational Database Modeling, Cross-functional Communication, Time Management

Customer service management
Staff training and development

Languages

English

Native or Bilingual

Bengali