Ivy LaFontano
Philadelphia,PA
Summary
Professional with strong background in financial services, prepared for leadership and operational excellence in banking. Proven ability to enhance customer satisfaction, manage transactions, and ensure compliance with industry regulations. Known for fostering teamwork, adaptability, and achieving high performance standards. Skilled in cash handling, conflict resolution, and training staff to deliver exceptional service.
Overview
25
25
years of professional experience
Work History
Teller Manager
TD Bank
Folsom, Pa
04.2023 - 07.2025
- Process transactions, offer additional services, and respond to customer concerns
- Monitor customer transactions to ensure accuracy and compliance
- Develop customer relationships, identify sales opportunities and refer customers to appropriate team members
- Coach and motivate team members to provide exceptional customer service while maintaining a positive work environment
- Resolve customer issues in a timely and professional manner
- Train new tellers on customer service and banking operations
- Update senior management regarding teller staff performance
- Control and maintain vaults on daily basis
- Audit vaults, tellers and TCRs quarterly
- Assist on interviewing new staff members
- Process daily cash orders and shipments
- Create customer relationships and educate customers on products and offers from Salesforce
- Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Conducted all CTR's and SAR"S
Assistant Manager
D&M Financial Services
Philadelphia, PA
05.2000 - 04.2023
- Manage and balances a high- volume cash drawer.
- Evaluates and processes variety of customer transactions within assigned limits; cash checks, deposit and withdrawal, process bill payments and money wire.
- Perform all daily functions as outlined in Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program processes.
- Execute services for customers such as preparing money orders, creating debit card accounts and accessing direct deposit accounts.
- Participate in all compliance and regulatory training as required.
- Conducted all CTRs and SARs
- Prepared all files for independent review and Audits
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Skills
- Over 25 years experience in the banking field
- Knowledge of AML laws and regulations (eg, Bank Secrecy Act, USA PATRIOT Act, OFAC, FATF guidelines)
- Suspicious Activity Report (SAR) preparation and filing
- Transaction monitoring
- Customer Due Diligence (CDD)
- Know Your Customer (KYC)
- Fraud detection and prevention techniques
- Trend analysis of financial transactions
- Analytical and investigative skills
- Attention to detail and accuracy
- Critical thinking and problem solving
- Time management and prioritization
- Confidentiality and discretion in handling sensitive information
Timeline
Teller Manager
TD Bank
04.2023 - 07.2025
Assistant Manager
D&M Financial Services
05.2000 - 04.2023