Ivy Laird
Pennscreek
Summary
Dynamic professional with a proven track record in exceptional customer service at Shade Mountain Golf Course. Skilled in cash handling and guest engagement, I consistently deliver high-quality experiences while fostering strong relationships. My ability to maintain a clean and organized environment enhances guest satisfaction and promotes a welcoming atmosphere.
Diligent with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.
Overview
5
5
years of professional experience
Work History
Server
Shade Mountain Golf Course
09.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Secretary
Brunson Excavating LLC
08.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Server/Cocktail Bartender
Marzonis Brick and Oven
05.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Patient Care Taker
My Home Care
08.2020 - 02.2021
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
Education
Midd-West HighSchool
Middleburg, PA06-2020
Skills
- Consistent work performance
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Shade Mountain Golf Course
09.2024 - Current
Secretary
Brunson Excavating LLC
08.2024 - Current
Server/Cocktail Bartender
Marzonis Brick and Oven
05.2021 - 09.2024
Patient Care Taker
My Home Care
08.2020 - 02.2021
Midd-West HighSchool
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