Iyannah Dickerson
Brookhaven
Summary
Aiming for the role of Call Center Representative so that I may apply my extensive experience in telephone etiquette, data entry, and problem solving techniques while providing exceptional support services for customers/patients.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Server
Aronimink Golf Club
04.2021 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
Receptionist
Belmont Grill
07.2023 - 01.2025
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Customer Service/Secretary
Sears
11.2020 - 04.2021
- Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
- Contributed to a reduction in paperwork backlog by diligently organizing, filing, and archiving documents.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Supported onboarding process for new hires by preparing necessary materials, scheduling training sessions, and coordinating workspace setup.
Education
High School Diploma -
Sun Valley High School
01.2022
Associates In Science -
Widener University
04-2028
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Greeting and seating clients
- Multi-line telephone operation
Timeline
Receptionist
Belmont Grill
07.2023 - 01.2025
Server
Aronimink Golf Club
04.2021 - Current
Customer Service/Secretary
Sears
11.2020 - 04.2021
High School Diploma -
Sun Valley High School
Associates In Science -
Widener University
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