Jacinda Abreu
Reading
Summary
Adept at delivering exceptional patient care, honed through roles at Tower Behavioral Health and other esteemed institutions, I excel in clinical documentation and patient relationship building. Leveraging skills in HIPAA compliance and mental health support, I've significantly enhanced patient well-being and operational efficiency, embodying a proactive approach to healthcare excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Tower Behavioral Health
05.2024 - Current
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with admissions, appointments, transfers, and discharges.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Administered medications and injections to patients.
- Evaluated patient histories, complaints, and current symptoms.
- Provided patient education on health care issues and prescribed medications.
- Delivered emotional support to patients and families during challenging times.
Direct Support Professional
Maxim Healthcare Services, Inc
01.2021 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Patient Care Coordinator
US Digestive Health
05.2021 - 05.2023
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Worked with patients to schedule tests and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Customer Service Representative
The Loomis Company
12.2019 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Direct Support Professional
Prospectusberco
06.2019 - 12.2019
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Monitored clients' overall health and well-being and noted significant changes.
Direct Support Professional
Supportive Concepts
09.2017 - 06.2019
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
No Degree - Nursing
Lancaster County Career And Technology Center
Willow Street, PA04.2024
High School Diploma -
Reading Senior High School
Reading, PA06.2017
Skills
- Patient Intake
- Wound Care
- Health Education
- Clinical Documentation
- Pulse oximetry tracking
- Documenting intake
- Inpatient Care
- ADL Assistance
- Behavioral assessment
- Diabetes management
- Maintaining nutrition
- Patient Care
- Staff Supervision
- Patient Management
- Care Planning
- Vital signs monitoring
- Mental Health Support
- Vital signs
- Direct Patient Care
- Caregiving skills
- Indirect Patient Care
- Home Health Care
- Writing reports
- Medication Dispensing
- Medication Administration
- Patient relationship building
- HIPAA Compliance
- Patient Assessments
Certification
- Licensed Practical Nurse - May 2024
Timeline
Licensed Practical Nurse
Tower Behavioral Health
05.2024 - Current
Patient Care Coordinator
US Digestive Health
05.2021 - 05.2023
Direct Support Professional
Maxim Healthcare Services, Inc
01.2021 - Current
Customer Service Representative
The Loomis Company
12.2019 - 05.2021
Direct Support Professional
Prospectusberco
06.2019 - 12.2019
Direct Support Professional
Supportive Concepts
09.2017 - 06.2019
No Degree - Nursing
Lancaster County Career And Technology Center
High School Diploma -
Reading Senior High School
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