Todd Cloak
Reading
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
1996
1996
years of post-secondary education
Work History
Shipping Manager
Cabin Fever Auction
Spring City
09.2023 - 12.2026
- Managed shipping schedules to ensure timely dispatch of auction items.
- Coordinated logistics with carriers for efficient delivery of products.
- Oversaw packaging processes to ensure safe transport of auction goods.
- Responsible for purchasing shipping supplies by previewing future auctions to forecast the demand for box sizes, bubble wrap, and other packaging.
- Maintained a good relationship and open communication with buyers regarding their shipping needs.
eBay Power Seller
Self -employed
Reading
01.2020 - 09.2023
- Developed attractive product listings using quality images and detailed descriptions.
- Responded promptly to customer inquiries and resolved issues effectively.
- Monitored shipping processes to ensure timely delivery and customer service.
- Secured items through various outlets to resell.
- Maintained a top rated seller status, built a costumer base of over 3 thousand people with selling over 30 thousand items.
Owner/Operator
Evergreen Landscaping and Lawn Care
Reading
03.2000 - 12.2019
- Managed daily operations of landscaping and lawn care services .
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Supervised a team of skilled landscapers and maintenance staff.
- Developed customized landscaping plans for residential and commercial clients.
- Maintained inventory of tools, equipment, and landscaping materials.
Kitchen Manager
Mulligans Bar & Grill
Reading
01.1992 - 01.2000
- Managed kitchen staff and scheduled shifts for optimal coverage.
- Oversaw food preparation and ensured compliance with health standards.
- Developed menu items in collaboration with culinary team to enhance offerings.
- Coordinated with front-of-house staff to ensure smooth service flow.
- Implemented cost control measures to reduce waste in food production.
- Resolved customer complaints regarding food quality or service issues effectively.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Exeter Senior High School
Reading, PASkills
- Shipping logistics
- Inventory management
- Packaging coordination
- Supply forecasting
- Customer relationship management
- Team leadership
- Invoicing
- Shipping documentation
- Cost reduction strategies
Timeline
Shipping Manager
Cabin Fever Auction
09.2023 - 12.2026
eBay Power Seller
Self -employed
01.2020 - 09.2023
Owner/Operator
Evergreen Landscaping and Lawn Care
03.2000 - 12.2019
Kitchen Manager
Mulligans Bar & Grill
01.1992 - 01.2000
Exeter Senior High School