Jack Cowden
Hatboro,PA
Summary
Results-driven Account Manager with a strong track record of success at Multi-Housing Depot, specializing in client relationship management and customer service excellence. Successfully grew a $2.3 million territory to over $3 million through trust-building, strategic communication, and consistent follow-through. Collaborative team player committed to continuous improvement and delivering measurable results.
Overview
2
2
years of professional experience
Work History
Account Manager
Multi-Housing Depot
04.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed 400 accounts growing from $2.3 Million to over $3 Million in less than a year
Intern
Multi-Housing Depot
05.2023 - 08.2024
- Assisted in the cabinet assembly line
- Gained valuable experience working with every sales rep at the company
- Sorted and organized files, spreadsheets, and reports.
- Delivered products on our own trucks
- Cut stone for quartz countertops
- Worked directly with VP of Sales and Marketing to assist on customer retention
- Assisted with customer success team processing orders and quotes
Education
BBA - Business Management
Temple University
Philadelphia, PA04-2024
High School Diploma -
Upper Moreland
Willow Grove, PA05-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Proficient in Excel
- CRM Platforms: Experienced in customer tracking, pipeline management, and reporting
Timeline
Account Manager
Multi-Housing Depot
04.2024 - Current
Intern
Multi-Housing Depot
05.2023 - 08.2024
BBA - Business Management
Temple University
High School Diploma -
Upper Moreland
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