Jack Cranston
Hummelstown
Summary
Dynamic and reliable Cart Attendant with a strong work ethic, honed at Lebanon Country Club. Enhanced customer satisfaction through exceptional service and efficient cart management. Skilled in cart maintenance and fostering teamwork, I consistently contributed to a welcoming atmosphere, ensuring a seamless experience for members and guests alike.
Professional hospitality worker prepared to excel in this role with focus on enhancing customer experience. Extensive experience in ensuring golf cart maintenance and delivering top-notch service to players. Known for effective collaboration and adaptability to meet changing needs. Skilled in customer service and time management, valued for reliability and teamwork.
Overview
5
5
years of professional experience
Work History
Cart/Golf Cart Attendant
Lebanon Country Club
03.2022 - Current
- Managed daily operations of golf cart fleet, ensuring timely availability for members and guests.
- Provided exceptional customer service, addressing inquiries and assisting with transportation needs on the course.
- Maintained cleanliness and functionality of carts through regular inspections and maintenance protocols.
- Assisted in training new staff on proper cart operation and safety procedures to enhance team efficiency.
- Collaborated with groundskeeping staff to coordinate cart usage during events and tournaments effectively.
- Monitored inventory levels of supplies related to cart maintenance, ensuring adequate stock availability at all times.
- Developed rapport with members, fostering a welcoming environment that enhances overall club experience.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Cart/Golf Cart Attendant
Manada Golf Club
06.2021 - 03.2022
- Implemented improvements to cart check-in/check-out processes, streamlining workflows for quicker access.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Boosted player readiness, stocked carts with necessary accessories and information pamphlets.
- Maintained high standards of cleanliness, regularly sanitized carts in compliance with health guidelines.
- Contributed to positive team atmosphere, shared best practices for cart maintenance with new staff.
- Improved customer service by providing friendly and helpful assistance to golfers.
Education
Sports Marketing
Millersville University of Pennsylvania
Millersville, PA05-2028
Skills
- Team player mentality
- Member assistance
- Reliability and punctuality
- Cart maintenance
- Patience and empathy
- Professional appearance
- Cart stocking
- Initiative-taking
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Decision-making
Timeline
Cart/Golf Cart Attendant
Lebanon Country Club
03.2022 - Current
Cart/Golf Cart Attendant
Manada Golf Club
06.2021 - 03.2022
Sports Marketing
Millersville University of Pennsylvania