JACK MADDALENA
Moscow
Summary
Motivated professional with extensive experience in hospitality, customer service, and operations. Currently in the final year of an Accounting degree and actively pursuing a career in the accounting field. Brings strong analytical, organizational, and problem-solving skills, with a proven ability to manage financial transactions accurately, build client relationships, and adapt quickly to new challenges. Eager to apply academic knowledge and professional experience in an entry-level accounting role.
Overview
21
21
years of professional experience
Work History
TABLE GAMES DEALER
Mount Airy Casino
Mount Pocono, PA
08.2016 - Current
- Provide accurate and efficient dealing while adhering to the company’s gaming policies and procedures
- Handle all player transactions including large sums of money, and being attentive and cognizant of any irregularities
- Quickly and accurately calculate customer winnings and perform difficult calculations in an competent and timely manner
- Understand and demonstrate knowledge of the local, state, and federal gaming laws
- Demonstrate knowledge of rules of the games while dealing thousands of cards per month to a variety of customers
- Create and cultivate relationships with customers, dealers, and colleagues to encourage patrons to return for additional visits
- Provide exceptional customer service and maintain a positive attitude in difficult situations including detecting any suspicious activity and solving disputes
DELI MANAGER
Pinewood Deli
Pocono Lake, PA
06.2005 - 01.2018
- Oversee store employees and provide guidance, training, and feedback to employees to achieve satisfactory performance
- Provide excellent customer service to ensure customer satisfaction and loyalty
- Perform and maintain inventory control to ensure the highest quality and freshness of products to meet customer demands
- Responsible for product ordering and purchasing
- Adhere to all local, state, and federal laws
Education
Bachelor of Accounting - Accounting And Finance
Northampton Community College
Bethlehem, PABachelor of Science - Hotel, Restaurant, and Tourism Management
East Stroudsburg University
01.2015
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Penn State University
01.2013
Skills
- Cultivated a customer-centric environment to drive service excellence
- Employed analytical thinking to identify trends and solutions
- Advanced communication strategies to foster team engagement
- Implemented organizational frameworks to enhance workflow efficiency
- Drove collaboration initiatives to unite diverse teams
- Maximized the use of Microsoft Excel for data-driven decision-making
- Led analytical problem-solving efforts to navigate complex issues
- Optimized organization and time management practices to boost performance
- Ensured compliance with regulatory standards across all functions
- Championed team collaboration to elevate project outcomes
- Resolved challenges through innovative problem-solving approaches
- Orchestrated planning and execution to achieve strategic objectives
- Demonstrated a rapid learning ability to adapt to evolving tasks
Timeline
TABLE GAMES DEALER
Mount Airy Casino
08.2016 - Current
DELI MANAGER
Pinewood Deli
06.2005 - 01.2018
Bachelor of Science - Hotel, Restaurant, and Tourism Management
East Stroudsburg University
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Penn State University
Bachelor of Accounting - Accounting And Finance
Northampton Community College