Jack Schwab
Royersford
Summary
Dynamic hospitality professional with a proven track record at Outback Steakhouse, excelling in guest seating management and customer service excellence. Skilled in conflict resolution and team collaboration, I enhanced guest satisfaction through effective communication and streamlined operations, ensuring a welcoming dining experience even during peak hours.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Host
Outback Steakhouse
08.2023 - Current
- Managed guest seating and waitlist efficiently to maximize restaurant capacity.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Trained new hosts on best practices for greeting and seating guests.
- Resolved guest inquiries and concerns promptly, enhancing customer experience.
- Maintained cleanliness and organization of front-of-house areas during peak hours.
- Monitored dining area for open tables, optimizing turnover rates throughout shifts.
- Assisted in implementing reservation system improvements, streamlining guest flow.
- Fostered positive team dynamics through effective communication and collaboration strategies.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Pizza Shop Assistant
Rossis Italian Bakery
10.2021 - 06.2023
- Prepared and assembled pizza orders to meet customer specifications.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted with inventory management, tracking stock levels for ingredients and supplies.
- Handled customer inquiries and provided exceptional service to enhance satisfaction.
- Collaborated with team members to streamline production workflow and reduce order times.
- Monitored food safety standards during preparation and handling of products.
- Trained new staff on kitchen procedures and best practices for efficiency.
Education
High School Diploma -
Montgomery County Community College
Blue Bell, PASkills
- Guest seating management
- Waitlist coordination
- Customer service excellence
- Team collaboration
- Conflict resolution
- Front-of-house organization
- High-pressure situation handling
- Menu knowledge
- Food safety compliance
- Staff training and onboarding
- Communication skills
- Dining area monitoring
Timeline
Host
Outback Steakhouse
08.2023 - Current
Pizza Shop Assistant
Rossis Italian Bakery
10.2021 - 06.2023
High School Diploma -
Montgomery County Community College