Jaclyn Tiedemann
Exton
Summary
Innovative Conference Center Director with over 20 years of industry related experience creating strategic approaches to drive profitability and incentivize team members. Organized and ambitious planner with expertise in managing contracts and budgets while establishing partnerships with venues and vendors for optimal savings. Solution based manager and decisive leader.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Assistant
C and J Automotive Repair
Cherry Hill, NJ
09.2025 - 02.2026
- Coordinated service appointments and follow-ups, optimizing workflow efficiency for technicians.
- Implemented process improvements that reduced service turnaround time and increased customer retention rates.
- Analyzed service department reports to identify trends and develop targeted improvement strategies.
- Oversaw quality control measures, ensuring adherence to company standards and enhancing service delivery consistency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Customer Service Representative
LandsEnd
Exton, PA
04.2023 - 09.2025
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Processed orders, returns, and exchanges efficiently using company systems to enhance customer experience.
- Maintained up-to-date knowledge of product offerings to provide accurate information and recommendations to customers.
- Collaborated with team members to streamline workflows and improve response times for customer requests.
Conference Center Director
Desmond Hotel DoubleTree By Hilton
Malvern, PA
12.2007 - 01.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Negotiated and administered contracts for events.
- Coordinated with coworkers to develop and implement changing operation strategies to deliver customer satisfaction.
- Managed event logistics and operations.
- Planned large-scale events such as conferences, meetings and special events.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Supported coworkers and staff members with special tasks on daily basis.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Enhanced response and resolution systems to meet changing demands.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Developed and executed strategies to improve operational efficiency.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Science - Interior Architecture
Harcum College
Bryn Mawr, PA05.1998
Skills
- Event Planning
- Guest Services
- Budgeting
- Vendor and contract negotiations
- Health, hotel and food service regulations
- Events logistics management
- Staff Management
- Administration
- Planning and Organization
- Client relations
- Organization and Time Management
- Training and Development
- Complaint resolution
- Report preparation
- Creative problem solving
- Food and beverage platforms
- Workflow planning
- Positive and friendly attitude
- Attention to detail
- Teamwork and collaboration
- Willing to learn
- Customer service
- Hospitality service expertise
- Safe food handling
- Order management
- Sales expertise
- Guest relations management
- Point of sale operation
- POS system operation
- Banquet coordination
- Kitchen communication
- Food safety practices
- Salesmanship
- Upselling techniques
- Dietary restrictions awareness
- Effective customer upselling
- Time management
- Team leadership
- Customer relations
- Problem-solving
- Complaint handling
- Relationship building
Certification
- CPR/Emergency First Aid Certification
- Hospitality Award
- Management Award
Timeline
Service Assistant
C and J Automotive Repair
09.2025 - 02.2026
Customer Service Representative
LandsEnd
04.2023 - 09.2025
Conference Center Director
Desmond Hotel DoubleTree By Hilton
12.2007 - 01.2022
Associate of Science - Interior Architecture
Harcum College