Jaclyn White
Secane
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Catering Operations Manager
Aramark
05.2023 - Current
- Coordinated logistics for large-scale events, including venue selection, transportation arrangements, and equipment rentals.
- Provided exceptional customer service by addressing client concerns promptly and effectively resolving any issues that arose during events.
- Handled payment collection and payroll of 25 employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Hired and trained both permanent and temporary staff members.
- Established standardized procedures for setup and breakdown of events, leading to a smoother workflow and more efficient use of staff time.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Optimized inventory management system by implementing a more accurate tracking method for perishable goods.
Lifestyle Club Supervisor
AKA University City
04.2019 - 05.2023
- Coordinated employee schedules according to shift changes and availability
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Analyzed financial activities of department to share budgetary input with managers
- Coordinated inventory, stocking and ordering
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Updated databases with new and modified customer data
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Store Manager
Pitruco Pizza
03.2018 - 04.2019
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Catering Sales Manager
Bon Appetit Catering
02.2016 - 03.2018
- Gathered customer requirements and worked with catering team in implementing specifications
- Prepared and led food service training programs to teach staff various tasks
- Resolved problems or concerns to satisfaction of involved parties
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Events Coordinator
Harvest Seasonal Grill & Wine Bar
03.2012 - 02.2016
- Coordinated vendors, timelines and budgets for events
- Assisted in employee recruitment, hiring and interview processes
- Engaged customers in friendly, professional dialogue to determine needs
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Education
Bachelor of Science - Marketing & Event Planning
Johnson & Wales University
Providence, RI2008
Associate of Science Hotel - Management
Johnson & Wales University
Providence, RI2008
Skills
- Team Leadership
- Excellent communication
- Attention to detail
- Honesty and Integrity
- Food safety
- Inventory management
Certification
- ServSafe Training - 3/19/2024-3/19/2029
Timeline
Catering Operations Manager
Aramark
05.2023 - Current
Lifestyle Club Supervisor
AKA University City
04.2019 - 05.2023
Store Manager
Pitruco Pizza
03.2018 - 04.2019
Catering Sales Manager
Bon Appetit Catering
02.2016 - 03.2018
Events Coordinator
Harvest Seasonal Grill & Wine Bar
03.2012 - 02.2016
Associate of Science Hotel - Management
Johnson & Wales University
Bachelor of Science - Marketing & Event Planning
Johnson & Wales University
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