Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Green

Waynesboro,Pa

Summary

Dynamic Operations Manager with over 10 years at Globe Pequot Publishing Group, excelling in inventory management and team leadership. Proven track record in enhancing operational efficiency and implementing quality control systems, resulting in improved service quality. Adept at problem-solving and fostering collaboration to achieve company goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Swing Manager

McDonald’s
01.1999 - 08.2004
  • Supervised daily operations, ensuring efficient staff deployment and adherence to company policies.
  • Trained and mentored team members on operational best practices and customer service standards.
  • Implemented inventory management procedures, reducing waste and optimizing stock levels.
  • Coordinated shift schedules to align workforce availability with peak business hours.
  • Enhanced customer satisfaction by addressing issues promptly and effectively resolving complaints.
  • Analyzed operational workflows to identify areas for improvement, increasing overall efficiency.
  • Monitored performance metrics, providing feedback to team members for continuous improvement efforts.
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Operations Manager

Globe Pequot Publishing Group
08.2004 - 09.2025
  • Assisted in daily operations, ensuring efficiency in workflow and resource allocation.
  • Supported team members in implementing operational procedures and safety protocols.
  • Learned to utilize various tools for inventory management and reporting systems.
  • Adapted quickly to changing priorities while maintaining focus on key tasks.
  • Proficient in WMS systems.
  • 3-4 years experience in inventory control department prior to current role. Maintained accurate inventory/quality control prior to moving to pick/pack department.
  • 10+ years in pack/pack department insuring customers orders were accurate, packaged properly for transit and shipped with conpany turn-around time.
  • 4+ years as Distribution manager overseeing direct report departments to insure company goals were achieved.
  • 2+ yeasr as Operations Mananger overseeing daily warehouse operations insuring company goals were met, provided daily warehouse updates to CEO of company as well as monthly KPI updates for previous months sales, inventory levels, orders/lines/units shipped, storage levels occuppied/empty, average order turn-around times.
  • Observed and documented operational challenges, proposing solutions for improvement.
  • Engaged in training sessions to enhance understanding of company policies and practices.
  • Maintained organized records of inventory levels, contributing to accurate stock assessments.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Waynesboro Area Senior High School
Waynesboro, PA
06.2001

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Inventory management
  • Project management
  • MS Office
  • KPI’s

Certification

Certified forklift operator/trainer. After completing the train the trainer course I was responsible for testing/certification of forklift operators on electric pallet jacks, order pickers, reach trucks, sit down forklifts, as well as scissor lifts.

Timeline

Operations Manager

Globe Pequot Publishing Group
08.2004 - 09.2025

Swing Manager

McDonald’s
01.1999 - 08.2004

Waynesboro Area Senior High School

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Jacob Green