Jacob Kittel
Philadelphia
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Accolade Inc.
07.2021 - Current
- Leading, supporting and coaching a team of Accolade Care Advocates. My role enables my team to give great customer care, develop and grow, and help them meet their performance objectives.
- Our supervisors are hands-on working leaders who have a passion for service excellence and possess a blend of skills
- Talent recognition and development
- Operational process execution
- Performance Management
- Participating and leading customer facing contacts
- Cross Organizational Collaboration
Lead Care Advocate
Accolade Inc.
11.2019 - 07.2021
- Drive better client outcomes by helping avoid inappropriate care uses and process errors, seeing the right providers at the right time, and optimize benefit packages and third party vendor appropriately.
- Serve as a first point of contact for highly escalated benefit matters.
- Coach and develop Care Advocates.
- Participate and Lead Team Meetings and Trainings.
- Communicate through Audio, Visual, and Digital communications both internally and externally.
Case Manager
Turning Points for Children
04.2018 - 10.2019
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Bachelor of Arts - Sociology
Indiana University of Pennsylvania
Indiana, PA05-2016
Skills
- Strong Communication Skills
- Collaborative Teamwork Skills
- Proficient in Microsoft Office Suite
- Performance monitoring
- Motivating Others Toward Goals
- Emotional Awareness
Certification
Human Resources Management- Villanova University September 2023-November 2023
Timeline
Operations Supervisor
Accolade Inc.
07.2021 - Current
Lead Care Advocate
Accolade Inc.
11.2019 - 07.2021
Case Manager
Turning Points for Children
04.2018 - 10.2019
Bachelor of Arts - Sociology
Indiana University of Pennsylvania
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