Jacob Mermelstein
Philadelphia
Summary
Highly skilled and goal-oriented client services professional with experience in staff management and performing arts operations.
Overview
5
5
years of professional experience
Work History
Welcome Desk Associate
Tufas Boulder Lounge
07.2024 - Current
- Process payments for memberships, services, and retail merchandise.
- Answer phone calls and provide information about gym services.
- Maintain a spotless facility through regular cleaning.
- Regularly open and close the facility.
- Supervise students visiting the gym during field trips and teach them how to climb.
- Lead intro-to-bouldering classes.
Front of House Manager
Flynn Center for the Performing Arts
10.2023 - 03.2024
- Oversee FOH operations during performances and events while communicating clearly between concessions staff, production staff, and facilities.
- Manage, recruit, and onboard a growing pool of over 150 volunteer ushers and the part-time concessions staff.
- Responsible for ordering and tracking inventory of various items for concessions, including beer, candy, and snacks.
Guest Services Representative
ECHO, Leahy Center for Lake Champlain
04.2021 - 08.2023
- Front desk/museum shop staff.
- Provided excellent customer service for up to 1,500 guests daily.
- Established and maintained strong relationships with clientele and museum members.
- Sold memberships and inputted member data into Salesforce.
- Engaged in various retail activities including stocking, organizing, and receiving/processing orders.
- Supported the events team with setup, breakdown, and client needs.
Facilities Specialist
Play Dog Play
07.2019 - 08.2020
- Quickly and efficiently cleaned a dog care facility according to health and safety regulations
- Performed routine and comprehensive custodial maintenance
- Operated light machinery.
Education
Bachelor of Arts - Music Technology and Business
University of Vermont
Burlington, VT05.2021
Skills
- Staff Management
- Client Services
- Data Entry
- Onboarding
- Cash Handling
- Customer Service
Timeline
Welcome Desk Associate
Tufas Boulder Lounge
07.2024 - Current
Front of House Manager
Flynn Center for the Performing Arts
10.2023 - 03.2024
Guest Services Representative
ECHO, Leahy Center for Lake Champlain
04.2021 - 08.2023
Facilities Specialist
Play Dog Play
07.2019 - 08.2020
Bachelor of Arts - Music Technology and Business
University of Vermont
Similar Profiles
Ben StearnsBen Stearns
Tutor at CU Boulder and Boulder High SchoolTutor at CU Boulder and Boulder High School
Morris LewisMorris Lewis
Parks and Recreation City Worker at Boulder Bridgehouse, Boulder Colo.Parks and Recreation City Worker at Boulder Bridgehouse, Boulder Colo.
Nicole WickettNicole Wickett
Board of Directors Member at Boulder Area Human Resources Association - BoulderBoard of Directors Member at Boulder Area Human Resources Association - Boulder
Sabrina DanielsSabrina Daniels
Unit Secretary at Jefferson Health NortheastUnit Secretary at Jefferson Health Northeast
Jamal BlackJamal Black
Volunteer at LIGHT - TTO GlobalVolunteer at LIGHT - TTO Global