Jacob Mermelstein
Philadelphia
Summary
Highly skilled and goal-oriented client services professional with experience in staff management and performing arts operations.
Overview
5
5
years of professional experience
Work History
Welcome Desk Associate
Tufas Boulder Lounge
07.2024 - Current
- Process payments for memberships, services, and retail merchandise.
- Answer phone calls and provide information about gym services.
- Maintain a spotless facility through regular cleaning.
- Regularly open and close the facility.
- Supervise students visiting the gym during field trips and teach them how to climb.
- Lead intro-to-bouldering classes.
Front of House Manager
Flynn Center for the Performing Arts
10.2023 - 03.2024
- Oversee FOH operations during performances and events while communicating clearly between concessions staff, production staff, and facilities.
- Manage, recruit, and onboard a growing pool of over 150 volunteer ushers and the part-time concessions staff.
- Responsible for ordering and tracking inventory of various items for concessions, including beer, candy, and snacks.
Guest Services Representative
ECHO, Leahy Center for Lake Champlain
04.2021 - 08.2023
- Front desk/museum shop staff.
- Provided excellent customer service for up to 1,500 guests daily.
- Established and maintained strong relationships with clientele and museum members.
- Sold memberships and inputted member data into Salesforce.
- Engaged in various retail activities including stocking, organizing, and receiving/processing orders.
- Supported the events team with setup, breakdown, and client needs.
Facilities Specialist
Play Dog Play
07.2019 - 08.2020
- Quickly and efficiently cleaned a dog care facility according to health and safety regulations
- Performed routine and comprehensive custodial maintenance
- Operated light machinery.
Education
Bachelor of Arts - Music Technology and Business
University of Vermont
Burlington, VT05.2021
Skills
- Staff Management
- Client Services
- Data Entry
- Onboarding
- Cash Handling
- Customer Service
Timeline
Welcome Desk Associate
Tufas Boulder Lounge
07.2024 - Current
Front of House Manager
Flynn Center for the Performing Arts
10.2023 - 03.2024
Guest Services Representative
ECHO, Leahy Center for Lake Champlain
04.2021 - 08.2023
Facilities Specialist
Play Dog Play
07.2019 - 08.2020
Bachelor of Arts - Music Technology and Business
University of Vermont