Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Mermelstein

Philadelphia

Summary

Highly skilled and goal-oriented client services professional with experience in staff management and performing arts operations.

Overview

5
5
years of professional experience

Work History

Welcome Desk Associate

Tufas Boulder Lounge
07.2024 - Current
  • Process payments for memberships, services, and retail merchandise.
  • Answer phone calls and provide information about gym services.
  • Maintain a spotless facility through regular cleaning.
  • Regularly open and close the facility.
  • Supervise students visiting the gym during field trips and teach them how to climb.
  • Lead intro-to-bouldering classes.


Front of House Manager

Flynn Center for the Performing Arts
10.2023 - 03.2024
  • Oversee FOH operations during performances and events while communicating clearly between concessions staff, production staff, and facilities.
  • Manage, recruit, and onboard a growing pool of over 150 volunteer ushers and the part-time concessions staff.
  • Responsible for ordering and tracking inventory of various items for concessions, including beer, candy, and snacks.

Guest Services Representative

ECHO, Leahy Center for Lake Champlain
04.2021 - 08.2023
  • Front desk/museum shop staff.
  • Provided excellent customer service for up to 1,500 guests daily.
  • Established and maintained strong relationships with clientele and museum members.
  • Sold memberships and inputted member data into Salesforce.
  • Engaged in various retail activities including stocking, organizing, and receiving/processing orders.
  • Supported the events team with setup, breakdown, and client needs.

Facilities Specialist

Play Dog Play
07.2019 - 08.2020
  • Quickly and efficiently cleaned a dog care facility according to health and safety regulations
  • Performed routine and comprehensive custodial maintenance
  • Operated light machinery.

Education

Bachelor of Arts - Music Technology and Business

University of Vermont
Burlington, VT
05.2021

Skills

  • Staff Management
  • Client Services
  • Data Entry
  • Onboarding
  • Cash Handling
  • Customer Service

Timeline

Welcome Desk Associate

Tufas Boulder Lounge
07.2024 - Current

Front of House Manager

Flynn Center for the Performing Arts
10.2023 - 03.2024

Guest Services Representative

ECHO, Leahy Center for Lake Champlain
04.2021 - 08.2023

Facilities Specialist

Play Dog Play
07.2019 - 08.2020

Bachelor of Arts - Music Technology and Business

University of Vermont

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Jacob Mermelstein