Jacob Smith
Nemacolin
Summary
Experienced Production Manager with a strong background in operations management and team development. Proven track record in overseeing quality control processes and driving process improvements to achieve high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Production Manager
Nextwave Industries
Uniontown, PA
01.2025 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Reviewed work for quality and compliance with company standards and design specifications.
- Trained team members on best safety practices and operational procedures.
- Developed process improvement initiatives that enhanced product quality.
Supervisor
Sheetz
Carmichaels, PA
07.2022 - 12.2024
- Trained new staff on operational procedures and customer service excellence.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Key Holder
Dollar General
Carmichaels, PA
09.2020 - 10.2022
- Managed cash register operations, ensuring accurate transactions and balancing end-of-shift reports.
- Supervised merchandise stocking, maintaining organized displays and optimal inventory levels.
- Assisted in opening and closing store procedures, ensuring compliance with company policies and safety standards.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and reporting.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Developed promotional displays that increased customer engagement and boosted sales during key retail periods.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Tier 2 Click to Chat
TeleTech
Uniontown, PA
08.2015 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma -
PA CYBER
MidlandSkills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Team development
- Safety management
- Production optimization
- Quality control
- Quality inspection
- Manufacturing management
- Schematic Reading
- Assembly and production
Timeline
Production Manager
Nextwave Industries
01.2025 - Current
Supervisor
Sheetz
07.2022 - 12.2024
Key Holder
Dollar General
09.2020 - 10.2022
Tier 2 Click to Chat
TeleTech
08.2015 - 01.2018
High School Diploma -
PA CYBER