Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Starkey

Jacob Starkey

Pittsburgh

Summary

Growth-focused Relationship Manager with extensive experience in client relationship management and revenue enhancement. Proven ability to boost customer satisfaction and retention through strategic market insights. Skilled in building partnerships and collaborating with cross-functional teams to deliver exceptional results.

Overview

10
10
years of professional experience

Work History

Growth Relationship Manager

PerfectGift.com (Wolfe LLC)
Pittsburgh
06.2024 - 05.2025
  • Cultivated strong relationships with existing clients to boost satisfaction and retention.
  • Identified new opportunities and partnerships to expand company reach.
  • Leveraged market trends and customer insights to inform strategic growth initiatives.
  • Collaborated with sales, marketing, and product development teams to align efforts.
  • Addressed client concerns promptly, enhancing customer experience and strengthening partnerships.
  • Developed strategies that drove revenue and optimized pricing models for future growth.
  • Attended industry events and engaged in thought leadership to monitor market changes.

Customer Success and Sales Manager

JazzHR
Pittsburgh
04.2021 - 01.2024
  • Achieved President’s Club award in sales, ranking among Top 5 in 2021 and 2022.
  • Developed and maintained strong relationships with customers to drive company growth.
  • Onboarded key accounts, facilitating sustained growth within ATS.
  • Analyzed customers’ goals to recommend additional features for enhanced experience with JazzHR.
  • Demonstrated new features to highlight benefits and support onboarding processes.
  • Collaborated with technology partners to promote ongoing growth and strategic partnerships.

Sales Consultant

#1 Cochran Nissan
Pittsburgh
09.2020 - 04.2021
  • Demonstrated expertise in Nissan product knowledge, including current model lineup and trim packages.
  • Generated new opportunities through cold-calling past customers and lease expirations.
  • Promoted exceptional customer service by analyzing KPI and CSI score ratings.
  • Leveraged referral system to enhance sales performance.

Sales Specialist

Comcast NBC
Pittsburgh
03.2018 - 09.2020
  • Achieved 72% sales success for Triple Play packages across July and August 2018.
  • Promoted diverse products, including cable, internet, and home security systems, to maximize revenue.
  • Conducted inbound calls to assess customer needs and recommend suitable product solutions.
  • Emphasized company values of integrity, respect, and accountability in all interactions.

Solutions Specialist

Verizon Wireless
Pittsburgh
08.2015 - 03.2018
  • Achieved Top Leaderboard Performance three times: November 2017, June 2017, July 2017.
  • Developed and trained new employees in effective selling techniques.
  • Engaged customers on sales floor using discovery questions to create tailored solutions.
  • Promoted diverse products to enhance revenue, including mobile devices and services.
  • Emphasized company’s core values during every customer interaction: integrity, respect, excellence, accountability.
  • Collaborated closely with business channel stakeholders to drive results.
  • Assisted with opening and closing procedures to ensure operational efficiency.

Education

Associate of Arts - General Studies

West Virginia Northern Community College
Wheeling, WV

Skills

  • Customer service and support
  • Sales strategy and proficiency
  • Market analysis and insights
  • Client relationship management
  • Team collaboration and leadership
  • Revenue growth strategies
  • Effective communication skills
  • Critical thinking and problem-solving
  • Product expertise and knowledge
  • Strategic planning and execution
  • Client engagement and acquisition
  • Account management and development
  • CRM proficiency and utilization
  • Relationship building and management
  • Portfolio growth strategies

Accomplishments

  • Presidents Club Award in 2021 and 2022 for top sales at JazzHR.
  • Directors Cut Award for top performer in July and August of 2018 at Comcast.

Timeline

Growth Relationship Manager

PerfectGift.com (Wolfe LLC)
06.2024 - 05.2025

Customer Success and Sales Manager

JazzHR
04.2021 - 01.2024

Sales Consultant

#1 Cochran Nissan
09.2020 - 04.2021

Sales Specialist

Comcast NBC
03.2018 - 09.2020

Solutions Specialist

Verizon Wireless
08.2015 - 03.2018

Associate of Arts - General Studies

West Virginia Northern Community College

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Jacob Starkey