Jacob Thompson
Hanover
Summary
Associate Manager at Tesla Inc, adept in strategic planning and problem resolution. Excelled in enhancing workflow efficiency and employee performance. Skilled in body refinishing and customer service, ensuring high satisfaction rates. Proven track record in teamwork and collaboration, significantly contributing to company objectives.
Overview
16
16
years of professional experience
Work History
Associate Manager of Collision
Tesla Inc
09.2020 - Current
- Evaluate Tesla Body Repair procedures and service documentation to blueprint repairs.
- Prompt appropriate parts for vehicle repairs for accuracy
- Create and review work orders detailing required repairs per shop and Tesla guidelines.
- Inspect vehicles for proper repairs throughout repair process
- Resolve conflicts and negotiate mutually beneficial agreements between parties involved.
- Review teammate's estimates for accuracy and consistency
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
Body Shop Estimator
Safford Owings Mills Collision Center
11.2015 - 09.2020
- Evaluate OEM manufacturer procedures and service documentation to blueprint repairs.
- Distribute ordered components to appropriate technicians to complete repairs.
- Create and review work orders detailing required repairs per shop and manufacturer guidelines.
- Inspect vehicles for proper repairs throughout repair process
- Resolve conflicts and negotiate mutually beneficial agreements between parties.
- Increase customer satisfaction by resolving issues during repair process.
- Perform post repair inspections
Collision Center Manager
IAG Performance
06.2011 - 11.2015
- Build relationships with customers and insurance companies
- Blueprint vehicles for repairs
- Order parts, receive, and match parts for tech to complete repairs
- Research repair procedures
- Balance work orders and collect payments for repairs
- Negotiate Procedures with Insurance companies to repair vehicles per OEM's standards
- Perform light body repairs
- Performed quality control inspections throughout repair process
Shift Manager
Freedom Lanes
03.2009 - 07.2014
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Repaired Pin setting machines
- Prepared and served food for customers
- Worked front Counter collecting payments and scheduling reservations
- Managed league nights
Detailer and Painter's Helper
Roys Body Shop
07.2008 - 05.2010
- Detailed vehicles inside and out for customers after repairs were completed
- Cleaned and organized shop
- Primed repairs prior to paint
- Bagged and masked vehicle for paint
- Mixed paint
Education
Biochemistry
Villa Julie College
Owings Mills, MDHigh School Diploma -
Liberty High School
Sykesville, MD06.2006
Skills
- Tesla Trained and Certified
- Bmw trained and certified
- Trained on Audatex
- SCA/Launch Pad
- Trained on CCCone Estimating System
- Trained on Rome Management
- Body refinishing
- Communications
- Customer service
- Light Body Repairs
- Surface Finishing
- Power Buffers
- Problem Resolution
- Staff Management
- Strategic Planning
- Teamwork and Collaboration
- Goal Setting
Timeline
Associate Manager of Collision
Tesla Inc
09.2020 - Current
Body Shop Estimator
Safford Owings Mills Collision Center
11.2015 - 09.2020
Collision Center Manager
IAG Performance
06.2011 - 11.2015
Shift Manager
Freedom Lanes
03.2009 - 07.2014
Detailer and Painter's Helper
Roys Body Shop
07.2008 - 05.2010
Biochemistry
Villa Julie College
High School Diploma -
Liberty High School
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