Jacqueline Bonilla
Meadville,PA
Summary
Dynamic Supervisor with 3+ years in retail management, dedicated to operational efficiency and team development. Demonstrated ability to boost sales by understanding customer needs and implementing effective training and service strategies. Expertise in inventory control and cash management, creating a supportive atmosphere that drives team success and customer loyalty.
Authorized to work in the US for any employer.
Overview
26
26
years of professional experience
Work History
Retail Supervisor
PUMA North America
Grove City, Pennsylvania
07.2025 - Current
- Consistently exceeded sales goals and achieved KPIs through strategic planning.
- Demonstrated analytical skills to resolve complex issues effectively.
- Presented information to large groups, coaching and ensuring clarity and engagement.
- Collaborated effectively with team members to enhance project outcomes.
- Utilized excellent communication skills to foster positive client relationships.
- Adapted quickly to new information and changing environments.
- Possessed strong computer skills, proficient in MS Office applications.
Shift Supervisor
CVS Health
Meadville, Pennsylvania
08.2018 - 07.2025
- Directed daily store operations to guarantee operational efficiency.
- Opened and closed store as keyholder, ensuring security protocols were followed.
- Maintained balanced cash registers along with timely monetary deposits and paperwork accuracy.
- Executed merchandising initiatives, including planogram setup and product rotation based on expiration dates.
- Facilitated product stocking from truck deliveries to optimize inventory levels.
- Mentored new associates in company policies and customer service excellence related to customer loyalty incentives.
- Achieved the highest customer loyalty sales Extra Care Plus district wide from the program inception in 2020 through 2025
- Motivated team members to achieve company goals through performance monitoring and training programs.
- Created an environment that promotes teamwork and employee satisfaction.
Self Employed
Lainie Day
06.2016 - 07.2018
- Trained and motivated brand affiliate marketers on sales techniques, team building, and financial planning.
- Created effective marketing strategies to attract new customers and promote business.
- Utilized social media platforms to enhance brand awareness and engage target audience.
- Maintained high customer satisfaction levels through exceptional service delivery.
- Implemented quality control processes to ensure consistent product and service excellence.
- Introduced new products based on market demand analysis, resulting in 25% sales increase.
- Implemented inventory management system, reducing stockouts by 80%.
- Drove online sales growth through e-commerce platform, leading to revenue increase.
Office Manager
Golden Image Photography
01.2000 - 08.2012
- Directed daily office functions, including appointment scheduling and meeting coordination.
- Established efficient filing systems to facilitate document organization and access.
- Oversaw inventory management to ensure supply adequacy while minimizing excess waste.
- Implemented project management software that increased collaboration and team productivity.
- Fostered strong relationships with clients, suppliers, and contractors to support operations.
- Managed office budget by tracking expenditures and identifying cost-reduction strategies.
Education
Slippery Rock University
Slippery Rock, PASkills
- Team leadership and management
- Cash handling expertise
- Retail operations and merchandising
- Coaching and mentoring skills
- Customer support and sales proficiency
- Office administration and shift supervision
- Sales performance and upselling strategies
- POS systems knowledge
- Relationship building / Sales
CUST
- Family Leave
- 2012 to 2018
- Certified Foster Parent
- Child Advocate
- Adoptive Parent
Timeline
Retail Supervisor
PUMA North America
07.2025 - Current
Shift Supervisor
CVS Health
08.2018 - 07.2025
Self Employed
Lainie Day
06.2016 - 07.2018
Office Manager
Golden Image Photography
01.2000 - 08.2012
Slippery Rock University