Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Church

Beaver Falls

Summary

Dynamic Telephone Triage Registered Nurse with proven expertise in patient communication and clinical assessment at Intellatriage. Recognized for enhancing triage efficiency and fostering collaboration among healthcare teams. Adept at utilizing evidence-based protocols to improve patient outcomes while providing compassionate care and advocacy in high-stress situations.

Overview

23
23
years of professional experience

Work History

Telephone Triage Registered Nurse, Team Lead

Intellatriage
04.2023 - Current
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Increased efficiency in triage call handling through effective communication and active listening skills.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
  • Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
  • Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.

Remote Nurse Case Manager

Amedisys Hospice
05.2022 - 04.2023
  • Educated patients and caregivers on healthcare protocols and processes.
  • Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
  • Facilitated smooth transitions between healthcare settings by effectively communicating pertinent information to receiving facilities or home health agencies.

RN Hospice Case Manager/Triage Nurse

AHN Healthcare at Home
05.2015 - 05.2022
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.

Nurse Manager Oncology Unit/IV Team

Heriage Valley Health System
07.2007 - 08.2014
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
  • Established strong relationships with patients'' families, providing support and education throughout the treatment process.
  • Reduced hospital readmission rates with proactive discharge planning and thorough patient education.

PNCC

UPMC Presbyterian
01.2003 - 08.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.

Education

Bachelor of Science - Nursing

Slippery Rock University of Pennsylvania
Slippery Rock, PA

Associate of Science - Nursing

Beaver County Communit College
Monaca, PA
05-1995

Skills

  • Patient communication
  • Clinical assessment
  • Symptom assessment
  • Patient instruction
  • Appointment scheduling
  • Ethical practice
  • Patient advocacy
  • Healthcare regulations
  • Physician collaboration
  • Resource utilization
  • Patient interviews
  • Patient rapport building
  • Evidence-based protocols
  • Telephone consultations

Timeline

Telephone Triage Registered Nurse, Team Lead

Intellatriage
04.2023 - Current

Remote Nurse Case Manager

Amedisys Hospice
05.2022 - 04.2023

RN Hospice Case Manager/Triage Nurse

AHN Healthcare at Home
05.2015 - 05.2022

Nurse Manager Oncology Unit/IV Team

Heriage Valley Health System
07.2007 - 08.2014

PNCC

UPMC Presbyterian
01.2003 - 08.2008

Bachelor of Science - Nursing

Slippery Rock University of Pennsylvania

Associate of Science - Nursing

Beaver County Communit College

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Jacqueline Church