Jacqueline Ciminera
Zelienople
Summary
Dynamic retail professional with extensive experience at Rite Aid, excelling in store operations and customer service. Proven track record in enhancing store appearance and developing loyal customer relationships, while effectively managing cash handling and inventory control. Skilled in conflict resolution and employee mentoring, fostering a collaborative and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Lead Store Associate
Rite Aid
- Implemented loss prevention techniques to minimize shrinkage and protect company assets.
- Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Participated in weekly meetings with upper management to discuss sales performance, goals, and strategies for improvement.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
Assistant Store Manager
Rite Aid
11.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interacted well with customers to build connections and nurture relationships.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Bachelor Of Computer Science -
Cypress College
Cypress, CA06.1991
Skills
- Store operations
- Policy enforcement
- Employee scheduling
- Store maintenance
- Merchandise display
- Returns processing
- Customer service
- Customer assistance
- Organization
- Cash register operation
- Cash handling accuracy
- Conflict resolution
- Safety oversight
- Inventory control
Timeline
Assistant Store Manager
Rite Aid
11.2022 - Current
Lead Store Associate
Rite Aid
Bachelor Of Computer Science -
Cypress College
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