Jacqueline Clark
Wind Gap
Summary
Dynamic professional with experience at DeSales University, excelling in technical support and user training. Proven ability to enhance customer satisfaction and drive sales growth. Proficient in Microsoft Office and skilled in event planning, with strong communication abilities that foster collaboration and efficiency. Committed to delivering impactful results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Intern
The Greater Lehigh Valley Chamber of Commerce
Bethlehem
06.2025 - 08.2025
- Assistance with basic office duties and office organization
- Creation and distribution of marketing materials
- Email blasts and membership communications
- Management and preparation of events
- Planning/ brainstorming for events
- Press releases and community outreach
- Social media uploads on Cloud Campaign
- Data input into Excel
Student Helpdesk Technician
DeSales University - Information Technology Department
Center Valley
10.2022 - 03.2025
- Provide technical support for software and network issues for users via phone, email, and in-person.
- Record support requests with TeamDynamix to ensure a timely resolution and efficient follow-up.
- Collaborate with senior management to assist in the implementation of new software and IT policies.
- Create user guides for common technical issues and reduce support requests by 15%.
- Trained and mentored new employees with software systems and CRM software.
Retail Associate
Kohls
Phillipsburg
11.2021 - 08.2022
- Increased sales by 15% during the holiday season through consumer support and product suggestions.
- Handled cash transactions accurately and processed payments using POS systems.
- Resolved customer complaints promptly, achieving a 95% satisfaction rate in post-transaction surveys.
- Ensured inventory accuracy by implementing proper point-of-sale practices.
Education
Bachelor of Arts - Political Science
DeSales University
Center Valley, PA05.2026
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ05.2022
Skills
- Event planning
- Customer relationship management
- Technical support
- Social media marketing
- Data analysis
- Microsoft Excel
Leadership Roles
- President, St. Thomas More Pre-Law Society - Center Valley, PA (August 2025-Present)
- Event Planner, Association of Latin and Allied Students - Center Valley, PA (August-December 2025)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
Student Representative, Middle States Commission on Higher Education - Center Valley, PA (2025)
Timeline
Intern
The Greater Lehigh Valley Chamber of Commerce
06.2025 - 08.2025
Student Helpdesk Technician
DeSales University - Information Technology Department
10.2022 - 03.2025
Retail Associate
Kohls
11.2021 - 08.2022
Bachelor of Arts - Political Science
DeSales University
High School Diploma -
Phillipsburg High School