Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Donahue

West Chester

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Rentwell YLLCO
12.2024 - Current


  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Ensured timely rent collection for increased revenue and minimized late payments.
  • Liaised with external agencies for routine inspections, maintaining strong professional relationships with key stakeholders.
  • Improved efficiency in the workplace by implementing new organizational systems for Rental License tracking deadlines.

Program Supervisor

Holcomb Behavioral Health Systems
01.2022 - Current


  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Provided ongoing direction and leadership for program operations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed strong relationships with community partners to secure resources and support for various programs.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.

Certified Recovery Specialist

Southeaster Council of Pennsylvania
07.2018 - 12.2021


  • Developed individual treatment goals
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.

HOUSE MANAGER

Gaudenzia
08.2015 - 08.2018


  • Worked closely with Children, Youth, and Family of Chester County on a case-by-case basis to support women, men, and teens in recovery
  • Helped participants deal with substance abuse and other concerns derived from substance abuse; custody, housing, and family support
  • Modified and assisted in creating Recovery Plans to support participant goals and status
  • Compiled community resources for housing and other resources to assist participants with maintaining and achieving goals in overall recovery from SUD

Education

No Degree - Social Work

Delaware County Community College
Marple Pa

Skills

  • Customer service
  • Team oversight
  • Referral coordination
  • Persuasive communication style
  • Data entry
  • Office administration
  • Time management
  • Staff development
  • Operational leadership
  • Sales growth
  • Community building
  • Community outreach

Certification

-Certified Recovery Supervisor Specialist

-Certified Family Recovery Specialist

- First Aid/CPR/AED Certificate


Timeline

Administrative Assistant

Rentwell YLLCO
12.2024 - Current

Program Supervisor

Holcomb Behavioral Health Systems
01.2022 - Current

Certified Recovery Specialist

Southeaster Council of Pennsylvania
07.2018 - 12.2021

HOUSE MANAGER

Gaudenzia
08.2015 - 08.2018

No Degree - Social Work

Delaware County Community College

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Jacqueline Donahue