JACQUELINE M. INVERSO-KANE
Colmar,PA
Summary
Committed job seeker with a proven track record of consistently meeting company needs through organized and efficient practices. Thrives under pressure and excels in adapting to new situations and challenges to effectively enhance the organizational brand. Highly motivated and eager to take on new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively unsupervised and quickly master new skills.
Overview
24
24
years of professional experience
Work History
Project Manager
Torres Contracting, LLC
01.2022 - Current
- Ordered various materials, to be used in new and existing construction jobs
- Scheduled jobs and appointed teams to complete jobs each week
- Answered incoming calls, returned calls, and responded to customers needs: emergency calls, new construction calls, repair calls, insurance calls, and dealing with customer complaints
- Managed roof projects from sale to completion
- Used GIS technics and software to measure roof tops to be used for ordering supplies; reducing cost and lessened the need for on the site runners to grab materials missed during ordering process, due to human error
- Proficient in managing and operating various types of equipment essential for construction work.
Fleet Manager
Fleet Manager Amazon Delivery Partners
03.2018 - 12.2022
- Communicated effectively with various personalities according to company standards ensuring customer satisfaction.
- Supported the OTR Team
- Coordinated daily route counts along with fleet maintenance, to ensure there are sufficient operational vans per diem
- Optimized company routes using GIS knowledge, achieving higher completion efficiency per driver.
- Collaborated with multiple rental and leasing companies to maintain our fleet; supplying weekly mileage, performed van inspections, and complied with routine maintenance demands
- Dispatched drivers and reassigned routes to adhere to Amazon's evolving stipulation's
- Developed Excel Sheets to track drivers and damage
- Transported and scheduled all routine maintenance for fleets
- Responsible for on the road maintenance, including tire repairs, no starts, faulty lights
- Minor towing, assessing damages, keeping a record of repairs completed, collection of drivers and vehicles after an accident, mediated, and scheduled repairs for property damage imposed by a member of our team
- Repaired or replaced all necessary parts which were not warranties to keep cost at a minimum
- Transported vehicles for warranty work
- Inspections, and major mechanical repairs, including: scheduling tow truck transport if necessary and waiting with a vehicle until it could be transported, retrieved vehicles from accident scenes, and transported vehicles for necessary body work
- Create innovative ways to track equipment and keys
- Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance
- Minimized expense spending by procuring equipment inventory with optimal cost savings.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion
- Recommended efficiency improvements through thorough analysis to reduce costs
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and those under time
Owner/Operator Truck Driver
Destiny Couriers and Logistics, LLC
09.2021 - 09.2022
- Retained valid proof of insurance and registration in vehicles
- Completed comprehensive inspections and maintenance of the vehicle before and after trips.
- Recorded driving hours and fuel consumption data to maintain current reports.
- Streamlined transportation networks, prioritizing driver and truck security using geographic data systems.
- Facilitated distribution of merchandise across diverse regions in United States.
- Located daily job listings through multiple load board platforms.
Customer Service Rep
Customer Service Rep Sykes, Blue Cross Community Health Plan of IL
11.2017 - 02.2018
- Informed members of standard procedures and resolution issues
- Coordinated with appropriate departments to ensure member/provider needs are met
- Responsible for timely and effective communication and resolution with regards to inquiries, requests, complaints, and research relating to Medicaid Members and Providers
- Determined best method to ensure customer satisfaction and adherence to the organizations policies, while promoting the service with best practices in mind
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
GIS Specialist Consultant
GIS Specialist Consultant Self Employed
03.2014 - 01.2018
- Gathered records and processed documents as well as field data obtained through a variety of surveys to establish boundaries, elevations, and topographic features
- Collected and analyzed geographical data based on client's business needs
- Implemented systematic ways to collect and maintain data
- Offered advice on GIS-related problems
- Developed new business relationships to drive patient volumes, capture new revenue streams and evaluate business development performance.
- Worked with current clients to assess needs and develop improvement plans
Bar Manager
Bar Manager Eagle Hotel
01.2006 - 03.2017
- Coordinated with local township events to draw in unfamiliar patrons who were visiting or new to the area
- Maintained detailed inventory of bar supplies and stocked work areas
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Resolved escalated customer complaints to maximize satisfaction and loyalty
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Restocked beer and liquor regularly and after special events
Engineering Technician III
Engineering Technician III (Temp) Hillsborough County, FL
10.2005 - 09.2006
- Sketched, drew, maintained and edited maps, showing buildings, roads, right-of-ways, rivers, lakes, swamps, lowlands, platted lands streets, water and sewer drainage lines, demographic charts, and graphic exhibits; surveyed roads and storm sewers, roadway cross sections for drainage and excavation purposes
- Performed manual or computer-assisted drafting of engineering plans and survey maps to include annotating layers and identified property lines; mapping hydrographic data using field notes, aerial photos, survey data and deeds
- Gathered records and processed documents as well as field data obtained through a variety of surveys to establish boundaries, elevations, and topographic features
- Prepared preliminary sketches, in AutoCAD, for use in multiple agencies (Parks and Recreation, StormWater)
- Prepared drawings for boundary surveys, environmental protection surveys, topographic surveys, construction surveys for design analysis, per request of multiple agencies and consultants
- Implemented a training manual for the creation of TINs, contours, and for fabricating cross section data and 3D modeling
CAD Manager
Airography
04.2004 - 04.2005
- Performed periodic audits on completed projects, identifying areas for improvement in future work while also recognizing successes achieved throughout each initiative's lifecycle.
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints and meeting client expectations.
- Implemented quality control procedures for all CAD files produced, minimizing errors and rework during construction phases.
- Maintained notes, design calculations and other documentation such as bill of materials, design parameters and performance standards for future reference.
- Coordinated with external consultants on complex projects, ensuring smooth collaboration and information exchange.
- Implemented drafting standards and coordinated software and hardware upgrades.
- Recommended best practices for solutions to meet customer business needs.
- Streamlined communication between design teams by establishing a centralized database for easy access to updated project information.
GIS Analyst
GIS Analyst Czop/Specter
09.2003 - 01.2004
- Performed manual or computer-assisted drafting of engineering plans and survey maps to include annotating layers and identified property lines; mapped traffic and hydrographic data using field notes, aerial photos, survey data and deeds
- Served as a technical support person
- Prepared preliminary sketches, in AutoCAD, for use in multiple agencies (Parks and Recreation, Storm Water)
- Prepared and designed subdivisions and highways for municipal and state projects
- Edited planimetric data compiled by photogrammetric
- Compiled planimetric data using Soft Plot (minor task)
- Performed costumer service with each job compiled
- Created TIN files in Microstation and AutoCAD at customers' request for use in design
GIS Technician
Bucks County Planning Commission
04.2001 - 04.2003
- Collaborated with cross-functional teams to gather requirements for GIS projects, ensuring accurate deliverables were produced.
- Performed geospatial analyses using advanced techniques such as network analysis and proximity analysis, supporting informed decision-making for clients.
- Assisted in updating zoning maps, leading to better land-use planning and management within the community.
- Maintained up-to-date knowledge of industry trends and advancements in GIS technologies, ensuring the use of best practices throughout all projects.
- Supported emergency response efforts by quickly generating maps and visualizations that informed critical decisions during crisis situations.
- Optimized spatial database performance through regular maintenance activities such as indexing, compressing, and archiving data.
- Generated data layers, tables and reports for use by corporate and government clients.
- Developed material fielding plans and integrated logistics support plans for Intelligence and ISR systems.
- Educated users about how to operate and leverage GIS software for different applications.
Education
Master's Degree - Geography/Planning & GIS, Geographical Information Systems
Temple University
Philadelphia, PA01.2002
Bachelor's Degree - Geography/Environmental Science, Anthropology, Cartography
Shippensburg University
Shippensburg, PA01.1999
Skills
- Software: ArcGIS, (Arc INFO version), Inscape, ArcView, Spatial Analyst, 3D Analyst, Image Analyst, Arc INFO, Arc toolbox, Arc Edit, Arc Catalog, ArcMap, Arc plot, GRID, ERDAS, AutoCAD, MicroStation, IMAGINE, MrSID, AutoCAD, Draftsman, Micro Station V8, AutoCAD, Macromedia DIRECTOR, Adobe Photoshop, Adobe Illustrator, Picture Publisher, Quark, Microsoft Office Suite: Word, Excel, Access, PowerPoint, Publisher, Corel Suite, Lotus, Word Perfect
- Operating Systems: Windows, Unix, iOS, Linux, macOS, Android, ChromeOS
- Project planning and development
- Team collaboration
- Relationship building
- Work flow planning
- Document management
- Risk management
- Project scope analysis
- Data analysis
- Processes and procedures
- Productivity improvement
- Compliance monitoring
- Verbal and written communication
- Planning and scheduling
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Timeline
Project Manager
Torres Contracting, LLC
01.2022 - Current
Owner/Operator Truck Driver
Destiny Couriers and Logistics, LLC
09.2021 - 09.2022
Fleet Manager
Fleet Manager Amazon Delivery Partners
03.2018 - 12.2022
Customer Service Rep
Customer Service Rep Sykes, Blue Cross Community Health Plan of IL
11.2017 - 02.2018
GIS Specialist Consultant
GIS Specialist Consultant Self Employed
03.2014 - 01.2018
Bar Manager
Bar Manager Eagle Hotel
01.2006 - 03.2017
Engineering Technician III
Engineering Technician III (Temp) Hillsborough County, FL
10.2005 - 09.2006
CAD Manager
Airography
04.2004 - 04.2005
GIS Analyst
GIS Analyst Czop/Specter
09.2003 - 01.2004
GIS Technician
Bucks County Planning Commission
04.2001 - 04.2003
Master's Degree - Geography/Planning & GIS, Geographical Information Systems
Temple University
Bachelor's Degree - Geography/Environmental Science, Anthropology, Cartography
Shippensburg University
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