JACQUELINE MONTI

• Performed various translation and interpretation duties from Spanish into English, including written texts, localization, internationalization, audio files, and live speaking presentations
• Translated text projects, including legal documents, website content, news articles, and corporate reports
• Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.

• Kept reception area clean and neat to give visitors positive first impression
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Received, sorted and distributed incoming mail and packages
• Managed multiple tasks and met time-sensitive deadlines
• Confirmed appointments, communicated with clients and updated client records
• Answered central telephone system and directed calls accordingly
• Corresponded with clients through email, telephone or postal mail
• Responded to inquiries from callers seeking information
• Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors
• Resolved customer problems and complaints

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Greeted clients in with friendliness and professionalism