Jacqueline Pelphrey
Freedom
Summary
Entrepreneurial Owner known for outstanding productivity and efficiency in task completion looking to relocate closer to aging parent. Dependable and detail-oriented allows the management of multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.
Overview
23
23
years of professional experience
Work History
Owner/President
Essentials for the Special Woman
Vernon
07.2014 - Current
- Managed daily operations of boutique addressing medical supply needs for women with cancer.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, ensuring product availability and quality.
- Trained staff on customer service best practices and product knowledge.
- Established supplier relationships to secure quality products at competitive prices.
- Executed budgeting and financial management for operational efficiency.
- Identified growth opportunities and developed strategic plans to increase profitability.
- Organized industry events, including trade shows, to promote company outreach.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used excellent verbal skills to educate customers and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
Certified Mastectomy Fitter
Essentials for the Special Woman
Vernon
04.2007 - 07.2014
- Provided personalized fittings for mastectomy patients using specialized measurement techniques.
- Collaborated with healthcare professionals to ensure optimal patient care and product selection.
- Educated patients about proper prosthetic and garment usage and maintenance for comfort and fit.
- Assisted in inventory management for mastectomy supplies and fitting garments.
- Utilized electronic health records to document patient information and fitting details accurately.
- Conducted follow-up appointments to assess fit adjustments and patient satisfaction levels.
- Advocated for patients by addressing concerns with insurance coverage and reimbursement processes.
- Participated in community outreach programs aimed at providing assistance to those affected by cancer diagnosis.
- Educated patients on post-surgical care techniques such as scar massage therapy.
- Developed promotional materials such as brochures, flyers or posters to increase public knowledge about available services.
- Maintained inventory levels of stock items, ordered supplies when necessary and monitored expiration dates for products with limited shelf life.
Director of Housing/Case Manager
Alliance for Living
New London
06.2002 - 04.2007
- Collaborated with local agencies to secure housing resources.
- Managed budgets and funding allocations for four separate housing programs, including a $500K HUD-funded grant to implement and run a housing project for homeless, HIV+ clients.
- Created reports detailing progress of housing projects for senior management review.
- Developed budgeting plans and monitored spending related to housing activities.
- Participated in community events focused on promoting affordable housing options.
- Provided support during emergency situations involving homelessness and health-related needs for our HIV+ clients.
- Consulted with staff on resolution of complex service issues.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
- Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
Education
Bachelor of Science - Psychology
The Ohio State University
Columbus, OH06-1999
Skills
- Budgeting
- Customer education
- Project management
- Community outreach
- Problem solving
- Verbal and written communication
- Inventory management
Timeline
Owner/President
Essentials for the Special Woman
07.2014 - Current
Certified Mastectomy Fitter
Essentials for the Special Woman
04.2007 - 07.2014
Director of Housing/Case Manager
Alliance for Living
06.2002 - 04.2007
Bachelor of Science - Psychology
The Ohio State University