Jacqueline Quarles
West Grove
Summary
Clinical Management/Clinical Mental Health Therapist
Experience in managing clinical programs, team building, and enhancing patient care within leading healthcare institutions. Proven track record in developing strategic initiatives that improve clinical effectiveness and patient outcomes while ensuring regulatory compliance. Experience strengthening community partner relationships to increase referral volume. Over 13 years as a therapist with years of experience teaching and supervising.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Director
Meridian Behavioral Healthcare - FACT
Ocala, FL
12.2023 - Current
- I assess strengths and weaknesses and work to provide improvements to program.
- As a new program I developed program protocol in place and responsible for building a team.
- Positively changed work culture to keep retention of program.
- Administer assessments, peer reviews.
- Supervised an indiscipline team of therapist, nurses, case managers, peer specialist, vocational counselors, nurse practitioner, etc.
- Worked with community partners for recruitment of clients and for client care.
- Work with billing on POS and communication with funding sources.
- Monitored mental health outcome and other reporting data.
- Made sure in compliance with government regulations.
Trauma Therapist/Consultant
ocala consulting and prevention
Ocala, FL
09.2020 - 11.2023
- I provide individual, family, and marriage psychotherapy on an outpatient basis.
- I provide guidance and training to staff supporting them in carrying out wide range of therapy, especially involving trauma and PTSD.
- I contact and provide support and customer service to parents and clients.
- I give feedback on organizational improvement suggestion on ways the organization can keep improving.
Substance Abuse Mental Health Clinician
Pine Street Inn: Men's Stabilization
Jamaica Plain, MA
07.2015 - 2016
- I was responsible for leading psycho-educational groups with 50 clients, process groups with case load of clients, individual therapy, case management services, completing clinical assessments and treatment plans, managing high risk suicidal/homicidal patients, and aftercare referrals.
- I worked with clients who are multi-cultural backgrounds, with substance abuse dual diagnosis and largely homeless population. Clients have a variety of diagnosis from psychotic disorders, mood disorders, PTSD, personality disorder, etc.
- I worked with direct care staff to provide support and consultation on working with client's in a trauma informed way.
- Skills Used: Evidence based clinical practices in motivational interviewing, CBT, DBT, ACT therapies, seeking safety for trauma and substance abuse clients.
- Clinical writing
- Clinical assessments/evaluations
Lead Therapist
The Vines Hospital
Ocala, FL
03.2019 - 2020
- I am responsible for overseeing and facilitating the clinical services of the Men’s division of the Hope Program. I conduct both trauma groups and individual therapy sessions.
- I provide treatment for both active duty veterans experiencing PTSD and trauma related disorders. I treat both military and civilian related trauma, including military sexual trauma.
- I build relationships with the VA and bases to facilitate exceptional client care and to advocate for my clients.
- I am responsible for the crisis intervention of clients on the Men’s unit. Assessing for risk and implementation of interventions.
- I assess, diagnose, and treat a variety of disorders including substance use, sexual addictions, body image and eating disorders, PTSD, dissociative disorders, depression, anxiety and panic disorders, attachment disorders, etc.
- The Vines Hospital- The Hope Program
Trauma Therapist
Perspectives Treatment Center
Ocala, FL
05.2018 - 2020
- I run a trauma art therapy women’s group that focuses on healing trauma and the issues that perpetuate addiction behaviors. I use various models including inner child, art, DBT/CBT to begin to mend wounds.
- I provide individual mental health, substance abuse, and trauma psychotherapy sessions.
Inpatient/Assessment clinician
Meridian Behavioral Health
Gainesville, FL
04.2018 - 2020
- I provide clinical assessments and determine interventions and resources needed for clients. I provide diagnosis to determine the treatment intervention necessary.
- I determine if clients are safe in the community or need inpatient psychiatric services. I make crisis decisions regarding client’s safety and lead a team to provide accurate interventions.
- I manage clients in severe mental crisis from active psychosis, homicidal ideations, suicidal ideations, self-harm behaviors like cutting and burning, & acute substance withdrawal.
- I work with insurance companies to provide evidence of why interventions are necessary and help clients get their treatment covered by their insurance.
Trauma Therapist
The Refuge a healing place
Ocklawaha, FL
08.2016 - 2018
- I conduct art therapy groups and therapeutic experiential art therapy activities. I manage the art room and art program.
- I am responsible for after hours crisis interventions and assessments to clients, and lead night shift staff to provide safety and de-escalation interventions for clients.
- I work closely with referral sources and families about clients treatment.
- I provide intensive residential trauma and substance use treatment. I treat sex and love addictions, childhood and adult trauma PTSD, personality disorders, anxiety, depression, DID, self harm, etc. I use experiential therapies, as well as, exposure and cognitive processing therapies.
- I conducted family sessions, assisted with insurance authorizations, and case management needs of clients.
- I create and implement treatment plans.
Clinical Mental Health Counseling Intern
Veteran Affairs Boston Healthcare System
Jamaica Plain, MA
09.2014 - 06.2015
- I perform group and individual counseling services; using evidence based therapeutic techniques.
- I provide case management services, treatment planning, suicide and homicide assessments/interventions, consultations, and psychological intakes.
- I work with a substance abuse veteran population working with relapse prevention, PTSD, depression/anxiety, grieving/adjustment problems, personality disorders, and interpersonal/assertiveness training.
- Participated in bi-weekly didactics in substance abuse, trauma, personality disorders, etc.
Behavioral Research Assistant
Boston Medical Center: Project Care
Boston, MA
09.2013 - 11.2014
- Research Assistant for Project CARE HIV Prevention Study with the Homeless and Mentally Ill
- Conduct phone screenings to determine candidates that may be a good fit for study, coordinate appointments with clinical interventionist
- Conduct research assessments using the SCID and various assessment tools.
- Develop and use recruitment strategies to target disenfranchised population with mental illness and HIV risk behaviors
- Data Entry and Management, Auditing
- Poster presentation at Bates College, ME
Clinical Mental Health Counseling Extern
Franciscan Hospital for Children CBAT
Brighton, MA
05.2014 - 09.2014
- I perform crisis interventions with children and adolescents from ages of 4 to 15.
- I facilitated psycho-educational groups focused on emotion regulation, social skills, self-esteem, and safe coping skills. I also facilitated a girls group focused on skills and issues specific to adolescent girls.
- I provided short term crisis individual therapy, using a variety of evidence based child techniques, including play therapy.
Assistant to Director
Visions of Rainy/The Crayons Girls Draw With
Atlanta, GA
09.2009 - 04.2012
- A non-profit organization for urban girls.
- I supported girls by giving them tools to become confident and knowledgeable young women.
- The girls were exposed to ballet and African dance, writing, painting, photography, improv, and many other activities that I helped execute.
8th grade classroom lead
Raising Expectations INC.
Atlanta, GA
09.2009 - 04.2012
- Motivated students and taught them how to excel in academia as well as life. Assisted students in life decisions, coaching them, and showing students different opportunities for success.
- Worked in the non-profit sector of Raising Expectation's business; fundraising, recruiting volunteers, event planning, and lesson planning.
- Gathered data on student’s academic behavioral and academic performance.
- Conducted informal assessment to assess behavioral and academic performance.
- Communicated with parents, coaches, and teachers to enhance student learning outcomes.
- Link of a Summer Program I taught: http://www.youtube.com/watch?v=CwgrR_B-bRY&feature=player_embedded
Research Assistant
Georgia State University
Atlanta, GA
09.2011 - 12.2011
- The research is a longitudinal study over 2 years, a quasi-experimental study of change in sexual behavior for program participants.
- Assisted graduate students conducting research on a Youth Development Program, Cool Girls Inc. Researchers examine the effectiveness of the program in promoting adolescent reproductive health.
- I assisted with data reporting/entry, surveying, and interviewing.
Education
MA - Clinical Mental Health Counseling and Behavioral Medicine
Boston University School of Medicine
Boston, MA01.2015
BA - Psychology, Education
Spelman College
Atlanta, GA01.2012
Skills
- Relationship building
- Effective leader
- Program leadership and development
- Staff development
- Organizational Liaison
Certification
LMHC- Licensed Mental Health Clinician
Timeline
Program Director
Meridian Behavioral Healthcare - FACT
12.2023 - Current
Trauma Therapist/Consultant
ocala consulting and prevention
09.2020 - 11.2023
Lead Therapist
The Vines Hospital
03.2019 - 2020
Trauma Therapist
Perspectives Treatment Center
05.2018 - 2020
Inpatient/Assessment clinician
Meridian Behavioral Health
04.2018 - 2020
Trauma Therapist
The Refuge a healing place
08.2016 - 2018
Substance Abuse Mental Health Clinician
Pine Street Inn: Men's Stabilization
07.2015 - 2016
Clinical Mental Health Counseling Intern
Veteran Affairs Boston Healthcare System
09.2014 - 06.2015
Clinical Mental Health Counseling Extern
Franciscan Hospital for Children CBAT
05.2014 - 09.2014
Behavioral Research Assistant
Boston Medical Center: Project Care
09.2013 - 11.2014
Research Assistant
Georgia State University
09.2011 - 12.2011
Assistant to Director
Visions of Rainy/The Crayons Girls Draw With
09.2009 - 04.2012
8th grade classroom lead
Raising Expectations INC.
09.2009 - 04.2012
BA - Psychology, Education
Spelman College
MA - Clinical Mental Health Counseling and Behavioral Medicine
Boston University School of Medicine