Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Wilson

Royersford

Summary

Experienced Community Engagement Specialist with a proven track record of effectively managing volunteers at Girl Scouts of Eastern PA. Demonstrated expertise in membership growth, team collaboration, organizational skills, customer relations, and community engagement. Skilled in building and maintaining strong partnerships with local organizations and businesses to support community initiatives, increase outreach, and achieve long-term program goals. Consistently played integral roles in recent positions, contributing to the success and impact of organizations dedicated to enhancing the lives of youth. Works well in fast-paced settings that involve frequent community interaction, using strong customer service and relationship-building skills to connect with diverse groups. Recognized for developing strong community connections that enhance organizational visibility and support shared goals.

Overview

13
13
years of professional experience

Work History

Community Engagement Specialist

Girl Scouts of Eastern Pennsylvania
10.2018 - Current


  • Built and maintained strong partnerships with local businesses, schools, and churches to expand access to Girl Scout programs and resources across diverse communities.
  • Recruited and managed volunteers through effective relationship-building, ongoing support, and conflict resolution, resulting in increased engagement and retention.
  • Identified service gaps and established targeted partnerships to improve access for underserved populations and enhance program reach.
  • Organized and executed recruitment events, converting leads into active members and growing both new and existing Girl Scout troops.
  • Conducted regular check-ins with partner organizations to assess collaboration success, address needs, and identify growth opportunities.
  • Analyzed membership data to refine outreach strategies and inform decisions that aligned with evolving community needs.
  • Collaborated with cross-functional teams to implement community-based initiatives focused on membership growth and inclusive engagement.

Client Advisor

Louis Vuitton
10.2021 - 10.2022


  • Consistently exceeded sales targets through personalized client engagement, effective upselling, and cross-selling in a high-volume luxury retail environment.
  • Built and maintained a loyal client base by delivering exceptional service, fostering trust, and ensuring consistent follow-up.
  • Demonstrated strong partnership-building skills by identifying and pursuing collaborative opportunities that aligned with brand goals and enhanced the overall client experience.
  • Represented the brand at networking events to grow professional relationships, develop new partnerships, and stay current on industry trends.
  • Resolved complex customer concerns with a calm, solution-focused approach, strengthening client trust and reinforcing the brand’s reputation for excellence.
  • Collaborated cross-functionally to improve client engagement strategies, drive partner involvement, and support shared business objectives.
  • Improved operational efficiency and team performance by implementing structured routines and improving daily workflows to support both team performance and customer experience.

Associate Store Manager

Coach
11.2012 - 10.2018


  • Held “Million Dollar Seller” status for five consecutive years, consistently exceeding sales goals through strong client relationships, upselling, and cross‑selling.
  • Built and maintained lasting relationships with clients and community members through personalized service, trust, and consistent follow‑up.
  • Managed and scheduled a staff team to deliver high quality service and maintain smooth operations across daily tasks.
  • Designed and led outreach strategies and events that increased visibility, fostered partnerships, and strengthened organizational presence.
  • Collaborated with brand, cross‑functional, and community teams to develop engagement strategies, deepen partnerships, and elevate the client experience.
  • Set and surpassed goals through coaching, motivation, and cultivating a culture of collaboration and strong partner involvement.

Education

Bachelor of Science - Marketing Management

West Chester University of Pennsylvania
West Chester, PA
05-1990

Skills

  • Customer Relations
  • Relationship Building
  • Time Management
  • Volunteer Management
  • Teamwork and Collaboration
  • Organizational Skills

Timeline

Client Advisor

Louis Vuitton
10.2021 - 10.2022

Community Engagement Specialist

Girl Scouts of Eastern Pennsylvania
10.2018 - Current

Associate Store Manager

Coach
11.2012 - 10.2018

Bachelor of Science - Marketing Management

West Chester University of Pennsylvania

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Jacqueline Wilson