Jacqueline L. Hudson
Pittsburgh
Summary
Experienced with project management, data analysis, and team coordination. Utilizes analytical skills to drive project success and improve operational workflows. Effective communication, strategic planning, and problem-solving. Proven ability to streamline processes and enhance efficiency through strategic planning and data-driven insights.
Overview
17
17
years of professional experience
Work History
Project Analyst
UPMC/Graduate Medical Education
08.2022 - Current
- Communicate with members of UPMC management and staff regarding assigned projects
- Assist in the development of business cases, work plans, communications, etc.
- Maintain project documents within approved archival systems.
- Generate necessary project documentation, including meeting minutes, project deliverables, etc.
- Handle project administrative duties, including scheduling requirements, SharePoint requirements, etc.
- Advise the supervising Project Manager and others of pending due dates.
- Identify and help resolve potential issues and/or barriers that are critical to the success of a project.
- Determined the root cause of problems and issues to implement the courses of action required to implement solutions.
- Monitor, document, and report progress and performance for defined project objectives measures.
- Assisting in the development and maintenance of detailed project plans.
- Cultivated a positive working environment for team members, resolving conflicts promptly, and promoting collaboration at all levels.
- Continuously expanded personal knowledge base through participation in industry conferences, workshops, and training courses.
Diversity, Equity & Inclusion Coordinator
Graduate Medical Education/UPMC
11.2020 - Current
- Foster an environment that prioritizes diversity, inclusion, equity, and engagement for all residents, fellows, faculty, and programs.
- Assist in the development of Anti-Racism Educational Materials.
- Create/Support/Maintain-Diversity URiM (Underrepresented Minorities) recruitment efforts, both virtually and in person.
- Create/Organize Monthly Diversity Events
- Maintain updated records for the DE&I subcommittee and the Department of Diversity Champions (DDC).
- Gather and organize applicant demographic data from participating programs.
- Create/coordinate and manage materials for URiM recruitment sessions.
- Maintain the UPMC Faculty & Applicant URiM Master List.
- Monitor live and webcast chats during recruitment events/meetings
- Prepare and distribute monthly meeting minutes.
Executive Assistant II/Senior Administrative Assistant
Graduate Medical Education/UPMC
03.2013 - 12.2018
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Act as the primary contact for training verifications, responding to emails from service accounts, guiding external agencies, and efficiently processing verification requests for both internal and external parties.
- Provided exemplary customer service by directing all incoming calls to the appropriate party promptly and efficiently.
- Compiles information for the timely preparation of reports and distributes them to appropriate individuals within established timelines.
- Processed incoming and outgoing mail while maintaining confidentiality
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Processed all Accounts Payable documentation, requesting all payments originating from the GME office.
- Provided administrative support for Two Orientations for new Residents/Fellows during the yearly Enrollment Period (consisting of 600+ Physicians).
- Communicated with UPMC program coordinators to gather and verify training history to provide accurate verification training information.
- Composed correspondence for past/current residents, fellow verification of training credentialing requests.
- Log and or document all credentialing training requests sent from the GME office.
- Evaluated, completed, and submitted Loan deferments and Forbearance documents for current/past Trainees
- Reviewed and distributed Certificates of Completion to all Residents and Clinical Fellowship Programs.
- Prepared, maintained, reviewed, and reconciled purchasing files and reports when needed.
- Managed the monthly meal ticket process for all participating programs
HR Assistant/Employee Project Coordinator
Children’s Hospital of Lawrenceville/UPMC
11.2012 - 03.2013
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for the office.
- Reviewed and processed employment applications to evaluate applicant qualifications and determine eligibility.
- Conducted background verifications by requesting information from law enforcement officials, previous employers, and other references to assess employment suitability.
- Managed job vacancy postings and communicated available positions to eligible candidates.
- Maintained up-to-date knowledge of Equal Employment Opportunity (EEO) regulations and affirmative action guidelines.
- Collected, verified, processed, and maintained personnel-related documentation, including recruitment records, training evaluations, and performance assessments.
- Retrieved personnel records from other departments as needed for case-specific evaluations.
Account Representative/Eligibility Coordinator
Central Data Services, Inc.
08.2008 - 06.2012
- Promoted to Account Representative in January 2011.
- Provided support to applicants by answering inquiries about benefits and claim procedures for enrollment.
- Maintain in-depth knowledge of group/annual enrollments, benefits, billing procedures, reconciliation processes, COBRA regulations, and Medicare enrollment requirements
- Verified eligibility for continued benefits for qualified clients.
- Processed modifications, denials, and terminations of assistance or referred applicants to appropriate agencies for additional support.
- Compiled, recorded, and analyzed personal and financial data to ensure accuracy and completeness in determining eligibility status.
- Maintained detailed case records, prepared required reports, and processed claims within designated authority while verifying billing accuracy and resolving discrepancies.
- Managed accounts payable to carriers, ensuring timely processing for monthly, bi-weekly, and weekly due dates.
Education
Human Resources & Management, Minor in Economics
Indiana University of Pennsylvania
Indiana, PA05-2021
Associate of Science - Business Administration And Management
Community College of Allegheny County
Pittsburgh, PA05-2020
Skills
- Project management
- Project analysis
- Problem-solving
- Time management
- Organizational skills
- Relationship building
- Analytical skills
- Quality assurance management
- Microsoft Excel
- Teamwork and collaboration
Timeline
Project Analyst
UPMC/Graduate Medical Education
08.2022 - Current
Diversity, Equity & Inclusion Coordinator
Graduate Medical Education/UPMC
11.2020 - Current
Executive Assistant II/Senior Administrative Assistant
Graduate Medical Education/UPMC
03.2013 - 12.2018
HR Assistant/Employee Project Coordinator
Children’s Hospital of Lawrenceville/UPMC
11.2012 - 03.2013
Account Representative/Eligibility Coordinator
Central Data Services, Inc.
08.2008 - 06.2012
Human Resources & Management, Minor in Economics
Indiana University of Pennsylvania
Associate of Science - Business Administration And Management
Community College of Allegheny County
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