Jacquelyn McMinn
Johnstown
Summary
Experienced with developing tailored training programs for diverse client needs. Utilizes effective communication techniques to ensure clarity and retention of information. Knowledge of best practices in adult learning principles and client engagement strategies.
Overview
14
14
years of professional experience
Work History
Senior Client Trainer
Cox Automotive
01.2022 - Current
- Travel to assigned client locations to complete training on DealerTrack DMS.
- Coordinate with departments on configuration needs of the DMS.
- Troubleshoot and escalate issues when necessary.
- Worked closely with clients to identify skill gaps and develop targeted training programs that addressed their unique business challenges.
- Conducted product training with customers and internal customer experience teams.
- Trained and mentored several new personnel hired to fulfill client trainer roles.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with dealership staff and stakeholders.
- Evaluated trainee progress and provided constructive feedback, leading to increased knowledge retention and application on the job.
- Collaborated with subject matter experts to develop accurate and up-to-date course content for DMS Help Center.
Client Trainer II
Cox Automotive
09.2021 - 01.2022
- Increased productivity by providing hands-on, scenario-based training for newly implemented software systems.
- Maintained up-to-date knowledge of industry trends and best practices in adult learning theory, incorporating new methods into existing curriculum as needed.
- Managed scheduling and logistics for multiple simultaneous training sessions, ensuring smooth delivery and client satisfaction.
- Established rapport with diverse groups of participants by using effective communication techniques, fostering an inclusive learning environment conducive to active participation from all attendees.
Implementation Consultant
CDK Global
11.2020 - 02.2021
- Travel to assigned client locations to complete initial setups, train, and support client on newly implemented software.
- Coordinate with Management and departments on configuration needs. Troubleshoot and escalate when necessary.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
Dealership Administrative Assistant
Spangler Subaru
06.2019 - 08.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed Vehicle Registrations via CVR or courier to PENDOT.
- Ensured accurate General Ledger posting of Contracts in Transit Payments via Dealertrack DMS.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Assistant Business Office Manager
Siemon’s
01.2017 - 01.2018
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
- Updated reports, managed accounts, and generated reports for company database.
- Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
- Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
- Maintained accurate financial records with meticulous organization and attention to detail.
- Maintained vendor files and entered invoices into accounting software.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Conducted regular audits of financial transactions ensuring accuracy, consistency, and compliance with internal policies.
Automotive Finance Manager
Laurel Ford Lincoln
06.2016 - 01.2017
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Automotive Finance Manager
Thomas Buick GMC
07.2011 - 12.2015
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Maintained compliance with all regulatory requirements, ensuring all finance agreements met state and federal guidelines.
- Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
- Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.
Adjunct Professor of Sociology
Pennsylvania Highlands Community College
08.2011 - 08.2012
- Taught Sociology courses, providing instruction to up to 50 undergraduate students.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
- Used exams, quizzes and assignments to assess student comprehension.
- Implemented innovative teaching methods to accommodate diverse learning styles and needs.
Education
Master of Science - Criminal Justice
Saint Leo University
12.2010
Bachelor of Arts - Criminal Justice
Saint Leo University
05.2007
Skills
- Proficient in Microsoft Office Suite
- Dealertrack proficiency
- Salesforce proficiency
- Skilled in travel and expense reporting
- Strong verbal and written communication
- Detail-oriented organization
- Learning management systems
- Training delivery
- Adaptability and flexibility
- Scheduling coordination
- Cross-functional coordination
- Mentoring
Timeline
Senior Client Trainer
Cox Automotive
01.2022 - Current
Client Trainer II
Cox Automotive
09.2021 - 01.2022
Implementation Consultant
CDK Global
11.2020 - 02.2021
Dealership Administrative Assistant
Spangler Subaru
06.2019 - 08.2020
Assistant Business Office Manager
Siemon’s
01.2017 - 01.2018
Automotive Finance Manager
Laurel Ford Lincoln
06.2016 - 01.2017
Adjunct Professor of Sociology
Pennsylvania Highlands Community College
08.2011 - 08.2012
Automotive Finance Manager
Thomas Buick GMC
07.2011 - 12.2015
Bachelor of Arts - Criminal Justice
Saint Leo University
Master of Science - Criminal Justice
Saint Leo University
Hobbies and Interests
Literature, Environmental conservation, Art, Yoga, Exercise, Travel
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