Jacyntha Reik

• Maintain the accuracy of donor and alumni database records, including biographical, membership, financial, and professional information.
• Ensure backup documentation for all transactions, including preparing and scanning checks for donations, pledges, and memberships.
• Troubleshoot software and form-related issues. Review and verify completion of automated processes, including biographical updates, entity record creation, mass updates, and discrepancy resolution.
• Serve as a primary point of contact via phone, email, and written correspondence for memberships, gifts, tax receipts, portal access, email support, and issue resolution.

• Managed multiple provider schedules and coordinated patient appointments in a fast-paced physical therapy office.
• Scheduled and maintained treatment appointments, handled high-volume calls, submitted insurance authorizations, verified coverage, and communicated with insurance providers to resolve issues.
• Maintained accurate scheduling and documentation while ensuring efficient workflow and excellent patient service.

• Managed provider schedules for multiple specialties, including cardiology, pulmonology, allergy, general surgery, and vascular services.
• Scheduled appointments, procedures, and diagnostic testing; handled patient check-in/check-out; managed high-volume calls; resolved scheduling conflicts; and maintained accurate patient information while ensuring efficient office operations and professional patient service.

• Provided customer service and assisted with prescription, insurance, and pharmacy-related inquiries.
• Prepared and distributed medications under pharmacist supervision, maintained inventory, managed phone communications, and ensured confidentiality and compliance in a fast-paced pharmacy environment.

• Night Custodian – Performed daily cleaning, sanitizing, organizing, and facility maintenance while maintaining safety standards. Assisted with event setup/teardown, provided on-site support during sporting events, and maintained clean, organized school and common areas.
• Paraprofessional – Assisted kindergarten students with classroom activities, learning tasks, and daily routines. Provided one-on-one support for a special needs student, supported fine motor development, assisted with classroom management, and collaborated with staff to meet student needs.
• Head Custodian – Oversaw custodial operations for a high school, supervised a team of custodians, managed staffing and facility needs, coordinated event setup/teardown, maintained supplies and basic maintenance, and ensured a clean, safe, and efficient environment.

• Delivered exceptional customer service by assisting customers with hardware, plumbing, electrical, grilling, tools, household, and cleaning product needs.
• Processed cashier transactions accurately, including cash, debit, and credit purchases.
• Provided key cutting services and assisted customers with basic home improvement solutions.
• Maintained end cap displays through resets, merchandising, and sign creation.
• Updated price tags and signage to reflect new pricing and promotions.
• Ordered and stocked merchandise to maintain inventory and department organization.
• Prepared daily bank deposits and was trusted to transport and complete deposits securely and accurately.
• Faced aisles and maintained clean, organized shelves to enhance store presentation.

Customer Service / Cashier / Jewelry Counter / Cosmetics Associate

• Delivered excellent customer service in a high-volume retail environment.
• Processed cash, debit, credit, check, lottery, money orders, returns, and exchanges accurately. Handled Western Union money transfers, including sending and receiving funds.
• Operated a multi-line phone system and responded to customer inquiries professionally. Made announcements over the store intercom to communicate updates and promotions.
• Stocked and organized cosmetics merchandise to maintain department standards. Assisted customers at the jewelry counter with purchases, product selection, and service inquiries. Maintained accuracy, confidentiality, and professionalism in financial and customer transactions.

Footwear Lead

• Led daily footwear department operations by ensuring merchandise was properly ordered, stocked, organized, and displayed to meet sales and inventory needs.
• Maintained department standards by monitoring product availability, replenishing inventory, and setting merchandise according to company guidelines and seasonal promotions.
• Assisted customers with footwear selection by providing product knowledge, recommendations, and exceptional customer service to support purchasing decisions.
• Coordinated inventory management, organized stock areas, and ensured pricing and displays remained accurate.

• Provided exceptional customer service and personalized consultations to meet client hair care and styling needs.
• Performed professional hair services including coloring, bleaching, hair extensions, blowouts, styling, and men’s and women’s haircuts.
• Delivered eyebrow waxing services with attention to detail and client comfort.
• Recommended and sold professional hair care products based on hair type, condition, and styling goals.
• Educated clients on hair maintenance, treatments, and best products for long-term hair health.
• Supported salon sales goals through product recommendations and retail sales.

• Delivered excellent customer service in a fast-paced retail grocery environment.
• Processed cash, credit, debit, and check transactions accurately and efficiently.
• Handled service desk responsibilities, including returns, exchanges, MoneyGram transactions, money orders, lottery ticket sales, and electric/utility bill payments.
• Managed multiple phone lines and responded to customer inquiries professionally.
• Counted and balanced cash tills to ensure financial accuracy. Made store announcements over the intercom and communicated important information to customers and staff.
• Stocked and maintained merchandise in home and hygiene departments.
• Resolved customer concerns and supported daily store operations with professionalism and attention to detail.

• Provided excellent customer service in a fast-paced restaurant environment.
• Operated front cashier station and processed cash, debit, and credit transactions accurately.
• Took drive-thru orders while maintaining speed, accuracy, and customer satisfaction.
• Prepared food as a grill cook following food safety and quality standards.
• Maintained restaurant cleanliness through routine cleaning and sanitizing duties.
• Stocked supplies and supported daily restaurant operations. Demonstrated teamwork, multitasking, communication, and time management skills in a high-volume setting.