Jada Britland
Allentown
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Nurse
Quakertown Veterinary Clinic
09.2022 - Current
- Administered medications and treatments as prescribed by veterinarians to ensure optimal animal health.
- Assisted in surgical procedures, maintaining sterile environments and preparing necessary instruments.
- Developed strong relationships with clients through effective communication and compassionate care practices.
- Trained new staff members in clinic protocols, enhancing overall team efficiency and service quality.
Receptionist
Eastern Pennslyvania Veterinary Medical Center
10.2020 - 10.2021
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing system, improving document retrieval speed and accuracy.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Bartender/Server
Saucon Valley Country Club
04.2019 - 01.2020
- Prepared and served a variety of beverages in fast-paced environment.
- Processed payments accurately, handling cash and electronic transactions efficiently.
- Provided exceptional customer service, addressing guest inquiries and complaints promptly.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Data Entry Administrator - Work Study
Desales University
10.2018 - 05.2019
- Maintained confidentiality of sensitive information while entering and managing data records.
- Accurately entered and updated data in electronic systems to ensure information integrity.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
Education
No Degree -
Desales University
Center Valley, PAAssociate of Applied Science - Veterinary Technician
Lehigh Carbon Community College
Schnecksville, PA08-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Accuracy and attention to detail
- Strong multitasking
- Patience and tolerance
- Handling difficult customers
- Compassionate care
- Medical record-keeping
- Veterinary nursing
Certification
- Certified Veterinary Technician - December 2022
- CPR Certified - August 2025
Timeline
Veterinary Nurse
Quakertown Veterinary Clinic
09.2022 - Current
Receptionist
Eastern Pennslyvania Veterinary Medical Center
10.2020 - 10.2021
Bartender/Server
Saucon Valley Country Club
04.2019 - 01.2020
Data Entry Administrator - Work Study
Desales University
10.2018 - 05.2019
No Degree -
Desales University
Associate of Applied Science - Veterinary Technician
Lehigh Carbon Community College