Jada Johnson
Pottstown
Summary
Dynamic and dependable professional with a strong work ethic and multitasking proficiency honed at KeyBank National Association and other notable companies. Excelled in enhancing client satisfaction and showcasing exceptional patience, empathy, and secure cash handling skills. Achieved high customer satisfaction rates by delivering personalized solutions and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Float Teller / Lead Teller
KeyBank National Association
07.2022 - 01.2025
- Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
- Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
- Improved workflow processes by collaborating with team members on best practices for daily operations.
- Managed high-volume currency requests, ensuring efficient delivery of funds to customers in a timely manner.
- Contributed to branch efficiency by conducting end-of-day reconciliations and audits.
- Boosted client satisfaction rates by consistently delivering personalized solutions tailored to individual needs.
- Strengthened relationships with customers through active listening and effective communication skills.
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Cashier/ Guest Service Representative
Target Corporation
11.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Hairstylist
Holiday Hair Studio
08.2017 - 10.2020
- Provided personalized consultations by assessing clients' needs and preferences.
- Restocked products and materials to ensure smooth operation throughout the day.
- Promoted salon products to clients by highlighting advantages and applications.
- Supported training of new staff by sharing techniques and salon protocols.
- Performed color treatments to enhance overall look and meet client specifications.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Organized sales area and work station to showcase products and boost sales.
Personal Shopper
Giant Food Stores
02.2018 - 08.2018
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Built relationships with customers and community to promote long term business growth.
Salon Assistant
Classic Elegance Salon And Day Spa
02.2015 - 06.2017
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
Education
Cosmetology License - Cosmetologist
Barks Career & Technology Center
Oley, PA06.2018
High School Diploma -
Daniel Boone High School
Birdsboro, PA06.2016
Skills
- Patience and empathy
- Multitasking proficiency
- Strong work ethic
- Friendly
- Honest and dependable
- Reliable and responsible
Timeline
Float Teller / Lead Teller
KeyBank National Association
07.2022 - 01.2025
Cashier/ Guest Service Representative
Target Corporation
11.2020 - 06.2022
Personal Shopper
Giant Food Stores
02.2018 - 08.2018
Hairstylist
Holiday Hair Studio
08.2017 - 10.2020
Salon Assistant
Classic Elegance Salon And Day Spa
02.2015 - 06.2017
Cosmetology License - Cosmetologist
Barks Career & Technology Center
High School Diploma -
Daniel Boone High School
Similar Profiles
JACOB EARLEJACOB EARLE
Merchant Sales Advisor at KeyBank National AssociationMerchant Sales Advisor at KeyBank National Association
Erlinda CruzErlinda Cruz
Financial Wellnes Consultant at KeyBank National AssociationFinancial Wellnes Consultant at KeyBank National Association
Sharon J. FarmerSharon J. Farmer
Mutual Fund Senior Specialist at KeyBank National AssociationMutual Fund Senior Specialist at KeyBank National Association