Summary
Overview
Work History
Skills
Timeline
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JADE DAGENAIS

Philadelphia,PA

Summary

A highly skilled and results-driven Event Coordinator with extensive experience in managing and executing high-profile events, particularly weddings. Expertise in upselling venue services to drive revenue and collaborating seamlessly with vendors to ensure flawless event execution. Known for being the sole point of contact for private charters, overseeing all aspects of event planning, and managing staff to ensure smooth operation. Proven ability to deliver exceptional experiences and maintain strong client relationships through attention to detail and effective communication.

Overview

9
9
years of professional experience

Work History

Event/Wedding Coordinator

City Experiences
04.2024 - Current
  • Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
  • Oversee setup and breakdown of all Private event decorations and supplies.
  • Designed detailed timelines for each wedding/event, ensuring clear expectations were set and met by all parties involved.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Coordinated all aspects of wedding ceremonies, including venue decor, catering arrangements, and entertainment options.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Worked closely with clients to develop personalized plan that fit within budget.
  • Maximized sponsor satisfaction by maintaining strong relationships and ensuring clear communication throughout the planning process.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.

Event Sales Administrator

TopGolf
02.2023 - 04.2024
  • Assisting sales managers in booking to a total of 6 million in annual sales
  • Revenue Maximization: Plot 200-600 events per month to ensure optimal utilization of space
  • Efficient and prompt phone and e-mail etiquette
  • Ensuring that all event paperwork is completed accurately
  • Train all newly hired administrators on job responsibilities
  • Analyze previous event receipts for day-of sales to track venue revenue
  • Coordinate with the Director of Sales, Director of Operations and the Kitchen Manager to ensure accurate banquet event orders
  • Prepare reports on various projects for management review

Server/Shift Lead

Top Golf
10.2018 - 04.2024
  • Shift Lead responsibilities which include supervising a floor, training new team members and ensuring smooth operations
  • Deliver exceptional service, ensuring a memorable player experience
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Greeter/Expo

Victor's Pub
01.2016 - 05.2019
  • Serve patrons with food and beverage in a friendly and positive manner while protecting the establishment and patrons through adhering to sanitation, safety, allergies, and alcohol beverage control policies

Skills

  • Proficient in Salesforce/Adobe/ MS Office
  • Strong Time Management
  • Exceptional Organization
  • Effective Troubleshooting
  • Wedding Timeline Creation/Execution
  • Client Building Relationship
  • Strategic Planning/Coordination Skills
  • Maximizing Venue Revenue
  • Exceptional Customer Service
  • Hospitality Service Expertise
  • High Volume Dining

Timeline

Event/Wedding Coordinator

City Experiences
04.2024 - Current

Event Sales Administrator

TopGolf
02.2023 - 04.2024

Server/Shift Lead

Top Golf
10.2018 - 04.2024

Server/Greeter/Expo

Victor's Pub
01.2016 - 05.2019

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JADE DAGENAIS