Jade James
Philadelphia
Summary
Results-driven professional with expertise in managing client relationships and resolving complex issues in property management, real estate, and hospitality. Proven ability to foster trust, align with customer goals, and enhance satisfaction through proactive communication and effective problem-solving. Ready to leverage relationship management and customer advocacy skills in a Customer Success or client-facing role.
Overview
9
9
years of professional experience
Work History
Leasing Manager
Apt Management
Radnor
04.2026 - Current
- Managed leasing processes for residential properties across multiple locations to maximize occupancy.
- Analyze market trends to adjust pricing strategies and improve occupancy rates.
- Coordinated tenant screenings and lease signings, facilitating smooth transitions for prospective residents.
- Coordinate tenant screenings and lease signings with prospective residents.
- Conduct property tours, showcasing amenities and features to potential renters.
- Oversaw maintenance requests, ensuring timely resolutions to enhance tenant satisfaction.
Girls Basketball Coach
Bala Cynwyd Middle School
01.2022 - Current
- Mentored and motivated student-athletes, fostering teamwork, accountability, and leadership skills.
- Develop practice plans focused on skill enhancement and teamwork.
- Mentor and motivate student-athletes while promoting teamwork, accountability, and leadership development.
- Organized team meetings to align on goals, set expectations, and enhance player development.
- Facilitate communication between parents, players, and school administration.
Realtor
eXp Realty, LLC
01.2019 - Current
- Represent buyers and sellers throughout residential transactions from consultation through closing.
- Negotiate contracts while advocating for clients' best interests.
- Created and executed marketing plans that enhanced property visibility and generated qualified leads.
- Conducted market research and comparative analysis to establish competitive pricing strategies that align with market trends.
- Developed long-term client relationships through consultative guidance and proactive communication, ensuring exceptional service throughout buying and selling processes.
- Facilitated property showings to engage potential buyers and answer their inquiries. for potential buyers for potential buyers and clients.
- Guided clients in understanding current real estate market conditions and pricing dynamics. in understanding real estate market trends and pricing.
- Nurtured client relationships by consistently communicating and providing updates on transactions. through regular follow-ups and communication.
- Prepare documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
Property Manager
Coventry CRE
Philadelphia
01.2023 - 04.2026
- Managed relationships with 120+ residents across 51-unit portfolio, resolving concerns and maintaining 100% occupancy while enhancing resident satisfaction.
- Implemented strategic leasing and resident retention initiatives that strengthened tenant satisfaction and reduced turnover.
- Managed tenant communications, lease administration, renewals, and conflict resolution with professionalism and efficiency.
- Oversaw rent collection processes and monitored financial performance, enforcing lease compliance to safeguard revenue streams.
- Coordinated vendor relationships and maintenance operations, ensuring timely property upkeep and compliance with operational standards.
- Handled resident complaints to maintain positive community relations. and expedited maintenance requests.
- Developed marketing strategies to attract prospective tenants to available units.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Communicated regularly with property owners about management updates and issues.
Server Trainer
J. Alexander's
King of Prussia
02.2017 - 06.2020
- Trained and mentored new team members on service standards and procedures.
- Evaluated server performance through observations and feedback sessions.
- Implemented best practices for customer service and dining experience.
- Increased sales opportunities through customer engagement and strategic upselling.
- Mentored team members to promote a positive work environment.
- Assisted management in developing training materials and resources.
- Provided exceptional service to high volume of daily customers.
Education
High School -
Lower Merion High School
Skills
- Leasing Strategies
- Property Management
- Tenant Management
- Tenant Onboarding
- Tenant Engagement
- Tenant relations
- Property marketing
- Market Research
- Financial performance monitoring
- Contract Negotiation
- Vendor Management
- Sales and Upselling
- Communication
Licenses And Technical Skills
Pennsylvania Real Estate License, Buildium, Zillow, MLS, AppFolio
Leadership Experience
Pennsylvania Real Estate License, Buildium, Zillow, MLS, AppFolio
Timeline
Leasing Manager
Apt Management
04.2026 - Current
Property Manager
Coventry CRE
01.2023 - 04.2026
Girls Basketball Coach
Bala Cynwyd Middle School
01.2022 - Current
Realtor
eXp Realty, LLC
01.2019 - Current
Server Trainer
J. Alexander's
02.2017 - 06.2020
High School -
Lower Merion High School