Jaden Cunningham
Philadelphia
Summary
Detail-oriented professional with over 5 years in security leadership and front desk operations. Focused on enhancing resident experiences and streamlining service delivery through effective communication and problem resolution in high-traffic environments.
Overview
7
7
years of professional experience
Work History
Concierge
The Arts Condominium
03.2025 - Current
- Assisted residents and guests with inquiries and service requests, enhancing overall resident experience.
- Facilitated communication between residents and management to address concerns quickly.
- Maintained organized records and streamlined front desk operations for efficient service delivery.
- Managed package intake, logging, and resident notifications to ensure timely delivery and resident satisfaction.
Front Desk Representative
Allied Universal
11.2021 - 03.2025
- Managed high-volume phone calls, emails, and visitor inquiries to ensure smooth operations.
- Coordinated visitor check-ins and upheld building security procedures.
- Addressed client concerns with confidentiality and professionalism to enhance customer satisfaction.
- Executed administrative tasks including filing, data entry, and document management to maintain organized records.
Shift Supervisor
Allied Universal
01.2020 - 11.2021
- Managed shift coverage, prepared reports, and handled incident documentation.
- Led team initiatives for performance enhancement and resolved conflicts to maintain operational efficiency.
- Trained and supervised security personnel to ensure adherence to policies and protocols.
- Served as primary liaison between clients and management to facilitate effective communication.
Education
Associate of Science - Business Administration And Management
Penn State Brandywine
Media, PA05-2024
Skills
- Front Desk Operations
- Data Entry
- Record Keeping
- Document Organization
- Customer Service
- Guest Services
- Team Coordination
- Communication
- Problem-Solving
- Relationship building
Timeline
Concierge
The Arts Condominium
03.2025 - Current
Front Desk Representative
Allied Universal
11.2021 - 03.2025
Shift Supervisor
Allied Universal
01.2020 - 11.2021
Associate of Science - Business Administration And Management
Penn State Brandywine