Jadirah Waliyuddin
Philadelphia
Summary
Reliable Medical Support professional with 8 years of experience in patient care environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Safety is always the number one focus.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Management Intern
Hopeworks
09.2021 - Current
- UX designers turn applications into something that people like and want to use
- UX (user experience) designers measure and optimize applications (usually web based) to improve ease of use (usability), and create the best user experience by exploring many different approaches to solve end-users' problems
- Conducting user research and testing
- Developing wireframes and task flows based on user needs
- Collaborating with Designers and Developers to create intuitive, user-friendly software
- Identifies the project's goals, objectives, and scope and creates a project plan that outlines the tasks, timelines, and resources required
- They communicate with the project team and stakeholders, manage risks and issues, and monitor progress to ensure that the project stays on track.
Chiropractic Assistant
Rittenhouse Chiropractic
08.2023 - 11.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Patient safety always comes first
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant/Medical Receptionist
MyDoc Urgent Care
08.2021 - 03.2023
- Turning or moving patients
- Caring for our patients safety is always important
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering over 50 patients calls daily
- Collected and documented patient medical information such as blood pressure and weight
Patient Care Technician PCA
DaVita
08.2022 - 01.2023
- Provides direct care to patients and assists with non-direct patient care unit coordination
- Performing basic medical tasks like measuring and recording vital signs
- Listening to patients' concerns and reporting them to nurses or other colleagues
- Turning, moving, or relocating patients as necessary for comfort or medical care
- Take fluid samples or other specimens for testing
- Assist nursing staff in administering basic treatments
Medical Secretary/call center associate
Vybe Urgent Care
10.2020 - 03.2022
- Answered 60 high volume phone calls
- Helped patients with their account and benefits
- Worked in call center environment helped patients with billing and medical concerns
- Using computer applications
- Answering telephones
- Welcoming patients
- Updating and filing patient medical records
- Coding and filing out insurance forms
- Scheduling appointments
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
- Patient care
- Check vital signs
- Assist doctor with procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Investigated and resolved customer inquiries and complaints quickly.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
MRI Core Tech
Children's Hospital Of Philadelphia
01.2021 - 02.2022
- Maintains and organizes radiology exams rooms and supplies to facilitate departmental function
- Maintains proper use of all equipment needed to preform procedures within all radiology modalities
- Consults technologist to determine needs daily for all procedures
- Collects information by interview from patient, family and healthcare providers for technologist to preform final MRI safety screening
- Procedural room turnover and setup
- Charger capture
- Stock room and manager stock
- Positions patient when required
- Used critical thinking to break down problems, evaluate solutions and make decisions
Patient Access Representative
Virtua Hospital
02.2016 - 04.2017
- Utilized multi-line phone system to effectively communicate with patients, staff, and physicians
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Verified patient insurance information
- Displayed excellent patient care and customer service.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Dietary Aid
Powerback Rehabilitation
04.2015 - 06.2016
- Collaborated extensively with interdisciplinary care team to meet resident nutritional needs
- Established healthful and therapeutic meal plans and menus
- Encouraged clients and caregivers to follow recommended dietary guidelines for well-balanced diets
- Served as liaison to departmental and health care staff, offering nutrition-based expertise
- Promoted workplace diversity and inclusion.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Reported and documented resident changes in consumption or behaviors.
Education
Some College (No Degree) - processing technician
Technical Trade School
ISSTechnical Degree - Tech Sales
Course Careers
Remote 06.2023
International Business
Rowan College At Burlington County
Pemberton, NJ08.2017
High School Diploma -
Sterling High School
Somerdale, NJ06.2014
Skills
- Computer Skills
- Communication Skills
- Leadership Skills
- Organizational Skills
- Customer Service Skills
- Problem-Solving Skills
- Critical Thinking Skills
- Medical Billing
Certification
CPR/AED
April 2019
Medical Assistant training Vybe Urgent Care
Food Handler Certification
BLS Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Currently getting tutored to learn Espanol
- English - Native/Bilingual
- Spanish - Native/Bilingual
- Tutored 2 days weekly
- Currently using Apps like duolingo
- Watching televisions shows with Espanol subtitles.
Languages
Spanish
Limited Working
Timeline
Chiropractic Assistant
Rittenhouse Chiropractic
08.2023 - 11.2023
Patient Care Technician PCA
DaVita
08.2022 - 01.2023
Project Management Intern
Hopeworks
09.2021 - Current
Medical Assistant/Medical Receptionist
MyDoc Urgent Care
08.2021 - 03.2023
MRI Core Tech
Children's Hospital Of Philadelphia
01.2021 - 02.2022
Medical Secretary/call center associate
Vybe Urgent Care
10.2020 - 03.2022
Patient Access Representative
Virtua Hospital
02.2016 - 04.2017
Dietary Aid
Powerback Rehabilitation
04.2015 - 06.2016
Some College (No Degree) - processing technician
Technical Trade School
Technical Degree - Tech Sales
Course Careers
International Business
Rowan College At Burlington County
High School Diploma -
Sterling High School
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