Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jadyn Sugajski

New Kensington

Summary

Knowledgeable leader with strong background in resolving complex customer issues and ensuring client satisfaction. Proven ability to develop and implement effective training strategies while maintaining high standards of service. Demonstrated skills in conflict resolution and customer relationship management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Resolution Specialist

CVS Caremark
08.2021 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with Client Support and Account Management via Salesforce case to address and resolve member concerns.
  • Mentored junior team members, contributing to their professional growth and development.
  • Utilized Verint Workforce Optimization to review performance and identify improvement opportunities for coached agents.
  • Developed training materials and conducted training sessions for new team members, ensuring a smooth onboarding process.
  • Cross trained in Commercial, Medicaid, Medicare and Federal pharmacy benefits.
  • Proficient in a variety of software's including Peoplesafe, Compass, Links, Salesforce, Verint, CAS, RxClaim, FEPDirect, Medforce, NYBEAS and Microsoft 360.

Restaurant Manager

The Beermuda
06.2020 - 08.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Retail Manager

Sally Beauty Supply
07.2018 - 06.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Arts - Business Administration

Strayer University
Online
12-2029

Skills

  • Team member training
  • Quality assurance expertise
  • Operations management
  • Complaint handling
  • Escalations management
  • Teamwork and collaboration
  • Effective communication

Accomplishments

  • Awarded 46 digital badges through Percipio in a variety of trainings from Customer services, Project Management, Management and Professional Improvement.
  • Completed all virtual DevelopU for Professionals courses.
  • Completed all web based and some instructor led DevelopU trainings for leaders.

Certification

  • Training support Certified


Timeline

Senior Resolution Specialist

CVS Caremark
08.2021 - Current

Restaurant Manager

The Beermuda
06.2020 - 08.2021

Retail Manager

Sally Beauty Supply
07.2018 - 06.2020

Bachelor of Arts - Business Administration

Strayer University

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Jadyn Sugajski