Jaelen C. Johnson
Currently Reside In The Bronx, Ny
East Stroudsburg,PA
Summary
Versatile and results-driven professional with a proven track record at Dcn Logistics, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in GPS navigation and excellent communication, adept at fostering client relationships and streamlining delivery processes. Demonstrated ability to improve operational efficiency and maintain high security standards, contributing to a safer and more productive environment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Temp Janitor
Collins Building Services Inc.
10.2024 - 12.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Lead Console Operator, Lobby Ambassador
Doyle Security Services
02.2022 - 08.2024
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Observed and reported suspicious activities and persons.
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Issued security badges and visitor passes to all guests.
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Provided basic end-user troubleshooting and desktop support.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Supported event coordination within the lobby area, creating memorable experiences for guests attending special events.
- Facilitated the efficient flow of traffic through the lobby area, managing congestion during peak times and ensuring guest comfort.
Temp Security Supervisor
Allied Universal Security Services
08.2021 - 01.2022
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
Delivery Courier
Dcn Logistics, Spark, Doordash, Roadie
06.2019 - 07.2021
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Verified package information to check for accuracy and completeness.
- Delivered packages to customer doorsteps and business offices.
- Handled receipt, storage, identification and delivery of products for clients.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Contacted customers to confirm delivery details and locations.
- Followed company policies and procedures during shift.
Education
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ 09.2010 - 08.2014
Skills
Facilities maintenance
Excellent communication skills
Trash removal
Cleaning and sanitizing
Problem-solving
Cargo handling
Loading and unloading
Pre-trip and Post-trip inspections
GPS navigation
Customer service
Payment collection
Security awareness
F-01 FIREGUARD- Expires 07-14-2026
Security Guard Card- Expires 08-21-2026
Drivers License- Expires 05-26-2028
Timeline
Temp Janitor
Collins Building Services Inc.
10.2024 - 12.2024
Lead Console Operator, Lobby Ambassador
Doyle Security Services
02.2022 - 08.2024
Temp Security Supervisor
Allied Universal Security Services
08.2021 - 01.2022
Delivery Courier
Dcn Logistics, Spark, Doordash, Roadie
06.2019 - 07.2021
High School Diploma -
Cliffside Park High School
09.2010 - 08.2014
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