JAHIRA ROSS
Philadelphia
Summary
Dedicated bilingual customer service representative with over 10 years of experience in management and customer service, specializing in patient services and medical billing call centers. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Seeking a challenging role in a fast-growing company to contribute expertise to team success and drive operational excellence. Committed to delivering exceptional service while fostering positive relationships with clients and colleagues.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
St Christopher Hospital for Children
07.2023 - Current
- Phone and In person scheduling.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Scheduled Appointments for multiple providers.
- Proficient in EPIC
- Insurance Verification
- Referral.
- Enter accurate patient demographics.
Customer Service Representative
E'Tae Inc
02.2015 - Current
- High volume of incoming and outgoing calls.
- Handle product recalls.
- Resolve customer complaints via phone, email, or social media.
- Place product orders over the phone for customers and stores.
- Schedule hair appointments.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
Patient Services Representative
Zotec Partners
02.2013 - 04.2016
- High volumes of incoming calls.
- Insurance verification.
- Data entry.
- Billed insurance companies for payments.
- Assisted with customers payments.
- Updated patients personal information.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Refer patients to appropriate health care services or resources.
Staff Coordinator
Centrix Staffing
11.2009 - 02.2013
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Maintain scheduling and event calendars.
- High volume of incoming and out going calls.
- Assisted with interviews and orientation for job placement.
Medical Assistance
Body & Soul PC
09.2008 - 01.2012
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Schedule appointments for patients.
- Greet and log in patients arriving at office or clinic.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Show patients to examination rooms and prepare them for the physician.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Insurance verification.
Education
GED - Medical Assistant
Thompson Institute
Philadelphia, PA10.2005
Skills
- Problem Solving
- Self-Confidence
- Bilingual
- Consistent professional commitment
- High-pressure performance
- Compassion
Timeline
Patient Service Representative
St Christopher Hospital for Children
07.2023 - Current
Customer Service Representative
E'Tae Inc
02.2015 - Current
Patient Services Representative
Zotec Partners
02.2013 - 04.2016
Staff Coordinator
Centrix Staffing
11.2009 - 02.2013
Medical Assistance
Body & Soul PC
09.2008 - 01.2012
GED - Medical Assistant
Thompson Institute