Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jahliyah Holt

Customer Service Representative
Reading

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Southwest Gas
08.2021 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Documented conversations with customers to track requests, problems and solutions
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Loan Specialist

Soaren Management
07.2019 - 04.2020
  • Loan documentation specialists are responsible for processing loan applications in compliance with bank policies, meeting investor guidelines and demonstrating lending strategies
  • They meet with potential customers to assess their needs, collect data, verify documents and ensure the completion of applications
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality
  • Identified valuable solutions for customers with credit problems

Zillow Concierge Specialist

Knoah Solutions
09.2016 - 07.2019
  • Maintain updated knowledge of assets specific to the company's needs
  • Greet guests and confirm reservations
  • Provide excellent customer service and attention to detail
  • Maintain positive ongoing relationships

Education

GED -

Reading Area Community College
Reading, PA

Skills

  • Time management
  • Administrative experience
  • Data Collection
  • Microsoft Outlook

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Southwest Gas
08.2021 - Current

Loan Specialist

Soaren Management
07.2019 - 04.2020

Zillow Concierge Specialist

Knoah Solutions
09.2016 - 07.2019

GED -

Reading Area Community College

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Jahliyah HoltCustomer Service Representative