Jahniya Williams
Philadelphia
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Longhorn Steakhouse by adeptly managing high-pressure situations and maintaining an organized host stand. Demonstrates exceptional teamwork and multitasking abilities, significantly improving restaurant efficiency. Skilled in cash handling and customer assistance, embodying professionalism with a strong work ethic and integrity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Longhorn Steakhouse
06.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier
Kentucky Fried Chicken
09.2023 - 02.2024
- I greet customers entering the store and respond quickly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
Education
Associate of Arts -
Community College of Philadelphia
Philadelphia, PA06-2027
High School Diploma -
Kensington High School
Philadelphia, PA06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Cleaning and sanitizing
- Cash handling
- Order taking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
- For the occupation of Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop, there are not as many formal professional credentials required or specifically sought after by employers when compared to more specialized professions. However, certain certifications can be beneficial for those looking to stand out in the hospitality industry. Below is a list of relevant certifications, .
Timeline
Host
Longhorn Steakhouse
06.2024 - 09.2024
Cashier
Kentucky Fried Chicken
09.2023 - 02.2024
Associate of Arts -
Community College of Philadelphia
High School Diploma -
Kensington High School
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