Jahron Richardson
Philadelphia
Summary
Dedicated and hardworking professional with experience in customer service and warehouse operations. Skilled in providing exceptional customer support, handling inquiries, and resolving issues efficiently. Experienced in warehouse task, including inventory management, order fulfillment, and operating equipment to ensure smooth workflow. Strong attention to detail, teamwork, and problem solving abilities. Adapt at working in fast-paced environments while maintaining a high level of accuracy and efficiency. Looking to leverage skills in a dynamic role that values customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Ferguson
05.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75-100 pounds.
- Operate order picker at high levels with efficiency
- Consistently met or exceeded productivity targets while at high standards for quality and safety.
Delivery Driver
Amazon
02.2021 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Flooring Associate Supervisor
The Home Depot
02.2017 - 02.2021
- Demonstrated comprehensive product knowledge during sales presentations, instilling confidence in customers regarding the quality and value of our offerings.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Streamlined order processing procedures by implementing an efficient system for tracking purchase requests from initial submission through delivery confirmation stages.
- Increased sales revenue with effective upselling of additional products and services during the consultation process.
- Facilitated product demonstrations to educate customers on the benefits and features of different flooring materials.
- Developed trusted relationships with vendors to secure competitive pricing without compromising on quality or service standards.
- Implemented innovative visual merchandising strategies that effectively showcased available product lines while optimizing floor space utilization within the showroom environment.
Education
High School Diploma -
Lincoln High School
Philadelphia, Pa 06-2016
Skills
- Packaging and labeling
- Positive attitude
- Floor leveling techniques
- Training and mentoring
- Problem-solving
- Communication and interpersonal skills
- Order picking
- Shipping and receiving
- Time management skills
- Operate stand up forklift
- Operate order picker
- Sales and upselling
- Processes and procedures
- Order picking and processing
- Order fulfillment
- Loading and unloading
Timeline
Warehouse Associate
Ferguson
05.2024 - Current
Delivery Driver
Amazon
02.2021 - 05.2024
Flooring Associate Supervisor
The Home Depot
02.2017 - 02.2021
High School Diploma -
Lincoln High School
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