JAIDANESE ALIZEA GENAO
Breinigsville
Summary
To acquire a position in a strong, forward company where I can utilize my skills and experience to grow within the company. I am highly skilled in customer service with 9 years experience, working in a diverse environment. A team player who works collaboratively, effectively, and communicates with all levels of staff.
Overview
9
9
years of professional experience
Work History
Caregiver
Jevs Homecare
Allentown, PA
08.2024 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Fulfillment Associate
Amazon
Breinigsville
09.2024 - 01.2025
- Inspected incoming materials for quality assurance purposes.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Performed daily cycle counts as part of inventory control process.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
Front Desk Receptionist
Preventive Measures
Allentown, PA
04.2023 - 05.2024
- Answered multi-line telephone with polite tone of voice to provide general information, and answer inquiries, directed them to appropriate personnel, and took messages.
- Greeted visitors warmly and directed them to correct personnel or office.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Processed and distributed internal and external communications.
- Editing, Updating, and adding schedules on weekly basis.
- Confirming EVVs on daily basis.
- ETC
Cashier
Wawa
Breinigsville
08.2022 - 04.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Labeled containers with identifying information like date prepared and expiration dates.
- Followed recipes and customer requests to prepare meals.
Customer Service Cashier
Walmart
09.2021 - 07.2022
- Dealing with complaints and compliments from customers
- Handles all requests made for money orders
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handle issues of return, exchange, and refund
- Ensure total satisfaction of customers during their shopping experience
- Deal with customers through the telephone, electronic means, and face to face
- Maintain a balance cash drawer
- Activate phone cards and gift cards
- Respond to phone, emails, and post from customers
- Offer training to newly hired customer service associates
Cashier/Line Prep
Taco Bell
06.2017 - 03.2022
- Assists management in simple inventory counts and similar information needed for the placement of food and supply orders
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Serving customers in a fast, efficient, and friendly manner.
- Trained staff.
- Prepped food on a line.
- Assisted manager when needed.
Secretary Coordinator
Supreme team
04.2016 - 06.2021
- Responsible for handling consumers confidential information.
- Pleasant professional reception skills, answered the phones and at times transferred to the correct department
- Provided excellent customer service to customers, consumers,guests and walk-ins
- Took messages and communicated them to appropriate enquirers
- Handled outgoing mail; sort and distribute incoming mails
- Copied, filed and maintained paper and or electronic documents and records
- Data Entry
- Scheduled & confirmed transport loads from one facility to another
- Dispatched loads
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quick Books software.
- Assisted with payroll
Education
High School Diploma -
Parkland High School
Allentown, PA05.2022
Skills
- Office procedures
- Microsoft Windows (Computer skills)
- Microsoft Word
- Excel
- Customer service skills
- Professionalism
- Organizational Skills
- Office operations
- Team player
- Excellent listening & communication
- Strong work ethic,
- Detail oriented,
- Multi tasker
- Bilingual
- Personal care assistance
- Time management
- Conflict resolution
- Multitasking and organization
Timeline
Fulfillment Associate
Amazon
09.2024 - 01.2025
Caregiver
Jevs Homecare
08.2024 - Current
Front Desk Receptionist
Preventive Measures
04.2023 - 05.2024
Cashier
Wawa
08.2022 - 04.2023
Customer Service Cashier
Walmart
09.2021 - 07.2022
Cashier/Line Prep
Taco Bell
06.2017 - 03.2022
Secretary Coordinator
Supreme team
04.2016 - 06.2021
High School Diploma -
Parkland High School