Jaide Jimperson
Philadelphia
Summary
Detail-oriented, customer-and client-focused professional with experience coordinating services, maintaining accurate documentation, and supporting clear communication across teams. Known for a thoughtful, organized approach, strong follow-through, and the ability to support individuals with professionalism, care, and consistency.
Overview
2020
2020
years of professional experience
Work History
Client Services & Dispatch Coordinator
Independent / Family-Owned Auto Services Company
2020 - 2022
- Served as the primary point of contact for clients requesting towing, vehicle lockouts, and detailing services, addressing inquiries and clarifying service needs
- Coordinated, scheduled, and dispatched services by managing high-volume calls and text messages based on urgency and availability
- Communicated, guided, and reassured clients during high-stress situations by providing timely updates and setting clear expectations
- Maintained, recorded, and validated accurate service details to ensure efficient follow-through and high customer satisfaction
- Collaborated with service providers to resolve issues quickly and streamline daily operations
School Crossing Guard
City of Philadelphia
08.2019 - 12.2019
- Ensured, monitored, and maintained the safety of children and pedestrians during school arrival and dismissal periods
- Communicated, directed, and informed parents, school staff, and motorists to maintain safe traffic flow
- Maintained focus and demonstrated situational awareness in fast-paced public environments
- Followed, implemented, and adhered to city safety protocols and procedures consistently
Line Worker / Team Member
Chipotle Mexican Grill
11.2018 - 05.2019
- Provided, managed, and executed multiple operational responsibilities while delivering attentive customer service
- Processed orders accurately in compliance with company standards and established procedures
- Communicated and collaborated with team members and management to support efficient operations
- Participated in training to strengthen knowledge of procedures, customer interaction, and service quality
- Supported, improved, and streamlined processes to reduce errors and improve workflow efficiency
Customer Service Representative
Family Dollar
09.2015 - 09.2016
- Delivered consistent, customer-focused service in a high-volume retail environment by assessing needs and resolving concerns
- Utilized, processed, and recorded data through computer systems to manage transactions and inventory with accuracy
- Maintained composure and de-escalated challenging situations to support smooth store operations
- Prioritized, organized, and executed tasks effectively to meet customer needs during peak hours
- Ensured, reviewed, and validated accurate documentation of customer and transaction information
Education
Computer Support Specialist Program - Computer Science
Community College of Philadelphia
GED -
Temple University
Skills
- Care & Client Coordination
- Client Advocacy
- Scheduling & Dispatching
- Documentation & Data Entry
- De-escalation & Conflict Resolution
- Time Management & Prioritization
- Regulatory & Procedure Compliance
- Microsoft Office & Google Workspace
- Verbal & Written Communication
- Team Collaboration
Websites
Volunteer Experience
Event Staff Volunteer, Always A Positive Image, LLC Philadelphia, PA
- Assisted with event setup, breakdown, and general venue organization
- Welcomed guests and provided direction to support positive event experiences
Dietary Aide Volunteer, Lankenau Hospital, Wynnewood, PA
- Assisted with meal service in accordance with dietary and safety procedures
- Supported kitchen and service staff during busy periods
- Maintained cleanliness of dining and service areas to support patient satisfaction
Timeline
School Crossing Guard
City of Philadelphia
08.2019 - 12.2019
Line Worker / Team Member
Chipotle Mexican Grill
11.2018 - 05.2019
Customer Service Representative
Family Dollar
09.2015 - 09.2016
Client Services & Dispatch Coordinator
Independent / Family-Owned Auto Services Company
2020 - 2022
Computer Support Specialist Program - Computer Science
Community College of Philadelphia
GED -
Temple University