Jaime Davis
Archbald
Summary
Dynamic Team Lead at Panera Bread with a proven track record in coaching and mentoring, enhancing team performance through effective training. Skilled in conflict resolution and cash handling, I fostered a positive work environment that boosted employee engagement and customer satisfaction. Committed to excellence and process improvement, I drive results through teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Team Lead
Panera Bread
05.2022 - 05.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Key Holder
GameStop
08.2021 - 05.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
No Degree - Cosmotology
Empire Beauty School
04-2026
High School Diploma -
Carbondale Area
01-2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Schedule management
- Process improvement
- Complaint resolution
- Relationship building
- Employee training
- Task delegation
- Problem-solving
- Teamwork and collaboration
- Staff training
- Cash handling
Timeline
Team Lead
Panera Bread
05.2022 - 05.2025
Key Holder
GameStop
08.2021 - 05.2022
No Degree - Cosmotology
Empire Beauty School
High School Diploma -
Carbondale Area
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