Jaime Orfitelli
Camp Hill
Summary
20+ years of experience in high-volume drive-thru Starbucks Coffee houses across three states, focusing on customer connection and exceptional hand crafted beverages. Successfully managed in fast paced environments while creating a welcoming and inclusive space for customers and partners. Actively participated in peer development, leading to improved team efficiency and service standards. Implemented the 5S system for effective inventory management.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Shift Supervisor
Starbucks
Camp Hill
2011.03 - Current
- Supported store manager in achieving strategic goals and objectives.
- Coached partners to elevate performance and service quality.
- Facilitated Green Apron service excellence through partner assistance.
- Managed inventory effectively to ensure optimal stock levels.
- Guided baristas in their development and skill enhancement.
- Deployed and adjusted operational plays for efficient performance.
Barista
Starbucks
Mesa
2006.01 - 2016.01
- Uplifted customers while creating handcrafted beverages.
- Maintained cleanliness and organization of workstations and equipment.
- Trained new hires on handcrafted beverage preparation and Green Apron service.
Education
High School Diploma -
Valley High School
Escondido, CA2003-06
Skills
- Inventory management
- Team leadership
- POS and cash management
- Multitasking
- Drive-thru operations
- Problem solving
- Communication
- Time management
Certification
Awarded Partner of the Quarter
Timeline
Shift Supervisor
Starbucks
2011.03 - Current
Barista
Starbucks
2006.01 - 2016.01
High School Diploma -
Valley High School