Summary
Overview
Work History
Education
Skills
Languages
Contact
Education and Training
Timeline
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Jaime Ortiz

Jaime Ortiz

Easton,PA

Summary

Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Diligent PSR with solid background in patient services. Adept at managing patient inquiries and resolving issues efficiently. Demonstrated ability to handle scheduling and coordinate with healthcare professionals.

Offering strong interpersonal skills and genuine desire to learn and grow in healthcare setting. Brings solid foundation in customer service and administrative tasks, easily adaptable to healthcare environment's needs. Ready to use and develop communication and organizational skills in PSR role.

Dependable PSR serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Personable and dedicated, equipped with relevant qualifications for providing exceptional patient services. Understands importance of patient confidentiality and accurate record-keeping, with strong skills in communication and administrative tasks. Committed to enhancing patient satisfaction and streamlining service processes.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Overview

13
13
years of professional experience

Work History

Patient Services Representative

LVHN
12.2023 - 01.2025
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Increased efficiency of office operations through proper management of medical records and filing systems.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used EPIC to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
  • Balanced deposits and credit card payments each day.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.

Team Lead

Wal-Mart Supercenter
03.2021 - 12.2023
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
  • Rotated through series of different stations based on team needs.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Sales Manager

Rent A Center Warehouse & Retail Store
05.2015 - 06.2019
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed sales consultations and educated clients on products and services.
  • Maintained professional network of potential clients and business opportunities.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prepared sales production reports for senior management.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Executed and created strategic sales plans to expand customer base and extend global reach.
  • Analyzed competitors' successes and failures, evaluating impact on market.

Boatswain's Mate

U.S. Navy Active Duty
01.2012 - 10.2015
  • Trained and supervised personnel handling shipboard maintenance functions.
  • Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
  • Prepared for underway operations by repairing, maintaining and stowing equipment.
  • Responded to onboard operational and medical emergencies with calm, level-headed approach.
  • Managed cargo loading and unloading to meet schedules and keep vessels balanced.
  • Coordinated landing signals for helicopters on the USS Gunston Hall LSD 44 ship.
  • Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
  • Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing ship equipment.
  • Oversaw ship operations during travel and kept watch for hazards.
  • Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
  • Steered boats along plotted routes to transport guests to destinations.
  • Directed ships by operating navigational equipment and steering effectively at controlled speeds.
  • Communicated with passing vessels using visible and audible signals.
  • Navigated courses and determined speeds using navigation tools.
  • Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
  • Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements.
  • Engaged in safety drills by leading others in tasks.
  • Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
  • Maintained government-issued certifications.
  • Suggested equipment to use for tasks based upon mission requirements.
  • Swept, mopped and washed down decks to remove dirt and debris.
  • Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
  • Spliced and repaired ropes, wire cables or cordage.
  • Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.

Education

Some College (No Degree) -

Northampton Community College
Bethlehem, PA

High School Diploma -

Ramon Jose Davila High School
Coamo, Puerto Rico
05-2005

Skills

  • Attention to Detail
  • Flexible Schedule
  • Tech savvy
  • Spanish fluency

Languages

Spanish
Native/ Bilingual

Contact

Easton, PA 18042

Education and Training

other,Bethlehem, PA

Timeline

Patient Services Representative

LVHN
12.2023 - 01.2025

Team Lead

Wal-Mart Supercenter
03.2021 - 12.2023

Sales Manager

Rent A Center Warehouse & Retail Store
05.2015 - 06.2019

Boatswain's Mate

U.S. Navy Active Duty
01.2012 - 10.2015

Some College (No Degree) -

Northampton Community College

High School Diploma -

Ramon Jose Davila High School
Jaime Ortiz