Jaime Pratt
Waynesboro
Summary
Highly-motivated patient access oriented individual with a proven track record in optimizing patient flow and enhancing service delivery. Recognized for exceptional customer service and adept problem-solving skills. Proficient in EHR management and effective communication, ensuring seamless appointment scheduling and patient interactions. Committed to continuous improvement and excellence in healthcare administration.
Overview
11
11
years of professional experience
Work History
Medical Office Secretary
Meritus Health
Hagerstown
09.2025 - Current
- Manage patient scheduling and appointment confirmations for efficient office operations.
- Collaborate with team members to enhance workflow and streamline office procedures.
- Supported administrative tasks, including filing paperwork and updating patient information.
- Assisted in scheduling appointments for patients.
- Answered incoming calls and responded to inquiries from patients and staff members.
Patient Access Lead
Wellspan
12.2017 - 09.2025
- Scheduled appointments and reviewed future bookings to optimize patient flow.
Checked in and out patients efficiently to enhance service delivery.
Triage phone calls to prioritize urgent needs and streamline communication.
Prepared necessary information for upcoming appointments to facilitate smooth visits. - Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Billing Manager
Advanced Chiropractic Care
05.2015 - 12.2017
- Answered phone calls, scheduled appointments, verified insurance eligibility, planned meetings and took notes, prepared and batched claims for billing insurances for services rendered.
Education
medical coding and reimbursement - Biology, medical terminology, introduction to health sciences, coding and billing courses
Hagerstown community college
Hagerstown05.2014
high school graduate - General courses
Waynesboro Area Senior High School
Waynesboro, PA06.1995
Skills
- Administrative task management
- Patient scheduling
- EHR management
- Patient flow optimization
- Telephone etiquette
- Problem solving
- Time management
- Effective communication
- MS office
- Customer service expertise
- Friendly demeanor
- Multitasking ability
- Attention to detail
- Active listening
- Problem-solving
Activities
I enjoy charity walk/runs and have participated in many over the years to raise funds for Alzheimer’s and cancer research.
References
References available upon request.
Timeline
Medical Office Secretary
Meritus Health
09.2025 - Current
Patient Access Lead
Wellspan
12.2017 - 09.2025
Billing Manager
Advanced Chiropractic Care
05.2015 - 12.2017
medical coding and reimbursement - Biology, medical terminology, introduction to health sciences, coding and billing courses
Hagerstown community college
high school graduate - General courses
Waynesboro Area Senior High School