Jaime Ziegler
Morrisville
Summary
Highly organized and dependable candidate adept at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to ensure team goals are met. Possesses versatile skills in project management, problem-solving, and collaboration, bringing a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with a background in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
23
23
years of professional experience
Work History
CX Operations Team Manager
Veritiv Corporation
12.2024 - Current
- EVO - EDI Lead
- Conduct performance evaluations, providing constructive feedback to team members.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks such as PO Recycle, billing, credits.
- Analyze billing data to identify trends, providing insights for operational improvements.
- Collaborate closely with other departments to achieve organizational goals, fostering teamwork across various functions.
- Streamline billing processes where possible to enhance efficiency and reduce discrepancies in invoicing.
- Work closely with leadership to define long-term operational strategies designed for growth within our team.
Unify Supervisor
Veritiv Corporation
12.2018 - 12.2023
- Conducted performance evaluations, providing constructive feedback to team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks such as PO Recycle, billing, credits.
- Analyzed billing data to identify trends, providing insights for operational improvements.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Streamlined billing processes to enhance efficiency and reduce discrepancies in invoicing.
- Became lead for EVO Transaition for the EDI team
Program Manager
Veritiv Corporation
12.2014 - 11.2018
- Led cross-functional meetings to implement new business implementations, streamlined communication processes among departments, resulting in improved collaboration and project delivery.
- Managed Pricing and GTM across multi account portfolio.
- Mentored and trained new team members, fostering professional growth and enhancing team productivity.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Assisted in customer facing Quarterly Business Reviews and CBRs
- Cost Savings Projects
Account Manager, International Sales Support, Export Procedures and Compliance
Dixon Valve and Coupling Company
05.2006 - 09.2014
- My position revolves around getting the products out of the country to the customer, completing all necessary paperwork for export and ensuring that we are compliant while doing so. This involves knowing licensing and export classifications, origin of the products, performing restricted party screenings, filling AES/EEI data, and good record keeping. I was also the backup for the Export Compliance Manager; I worked closely with her to ensure that our company and all customer service staff are current on International trade compliance regulations, policies, procedures, training and licensing.
Office Manager
North Point Marina
04.2002 - 11.2005
- At North Point Marina I took on multiple roles. My main role was to manage the office and ensure all customers were attended to and taken care of. Within the office was a marine store of which I managed and ensured was stocked with all necessary goods. Customer service was my job, whether it was answering a customer’s questions on the phone or in person, ringing someone up on the register, fueling up a boat at the fuel dock, or tying a boat into a slip, I was there to assist for all.
Education
Bachelor's Degree - Business Management
Washington College
01.2006
MBA - Corporate Accounting
Strayer University
Bensalem, PA06-2019
Skills
- Global sales and marketing expertise
- Skilled in both collaborative and individual contributions
- Exceptional organizational abilities
- Strong attention to detail
- Proficient in sales calls and email correspondence
- Enthusiastic about embracing challenges
- Skilled in fostering professional relationships
- Proficient in problem resolution
- Experienced with export/import documentation
- Skilled in data analysis and document creation using Excel and Word
- Training and mentoring
- Staff development
- Deadline management
- Team leadership
Timeline
CX Operations Team Manager
Veritiv Corporation
12.2024 - Current
Unify Supervisor
Veritiv Corporation
12.2018 - 12.2023
Program Manager
Veritiv Corporation
12.2014 - 11.2018
Account Manager, International Sales Support, Export Procedures and Compliance
Dixon Valve and Coupling Company
05.2006 - 09.2014
Office Manager
North Point Marina
04.2002 - 11.2005
Bachelor's Degree - Business Management
Washington College
MBA - Corporate Accounting
Strayer University
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